Last updated: 12 October 2025
1.1. These Terms of Use (Terms) constitute a legally binding agreement between Voxworks Technologies Pty Ltd ACN 691 875 153 (Voxworks, we, us or our) and each person or entity (you or your) who accesses or uses any part of Voxworks's proprietary platform (Platform).
1.2. By creating an account, accessing, or using the Platform in any manner, you:
1.3. If you do not agree to these Terms, you must not create an account or use the Platform.
2.1. You must be at least 18 years of age, residing in Australia or acting on behalf of an Australian business, and not be a person barred from receiving services under the laws of Australia or any other relevant jurisdiction.
2.2. To access the Platform you must create an account by providing accurate, current, and complete information. You must maintain and promptly update such information so that it remains accurate, current, and complete at all times.
2.3. You are responsible for safeguarding all login credentials associated with your account and for all activities conducted through your account, whether authorised by you or not. You must notify us immediately if you suspect any unauthorised access, security breach, illegal or improper use.
2.4. We may refuse registration, cancel an account, or impose usage limits at our sole discretion where we believe that:
3.1. You agree to use the Platform only for lawful purposes and strictly in accordance with:
3.2. Without limiting clause 3.1, you must not:
4.1. All rights, title, and interest in and to the Platform, including all software, algorithms, data models, documentation, branding, audio, prompts, scripts, and any enhancements or derivatives of the foregoing (Voxworks IP), are and will remain the exclusive property of Voxworks and its licensors. Except for the limited, revocable, non-exclusive, non-transferable licence granted in clause 4.2, nothing in these Terms conveys to you any ownership or other interest in Voxworks IP.
4.2. Subject to your compliance with these Terms, we grant you a limited licence to access and use the Platform for your internal business purposes (or personal purposes, as the case may be) while you are a paid-up user of the Platform.
4.3. You retain all rights in any data (including customer information) that you input into the Platform and any recordings of calls or transcripts generated by the Platform (User Content). You grant us a worldwide, irrevocable, royalty-free, transferable licence to use, adapt, and process User Content for the purposes of providing, maintaining, improving, refining, troubleshooting, and securing the Platform, and as otherwise permitted under these Terms or required by law.
4.4. You warrant that you have all necessary rights, consents, and permissions to grant the licence in clause 4.3 and that the User Content and Voxworks's use of the User Content in accordance with these Terms will not infringe any third-party rights or violate any law. You indemnify us against any loss we suffer as a result of a breach of this warranty.
5.1. We handle personal information in accordance with the Privacy Act, the APPs, and our Privacy Policy, which forms part of these Terms. You agree that we may collect, use, disclose, and otherwise handle personal information as described in our Privacy Policy.
5.2. Where the User Content contains personal information relating to any individual (Personal Information) you:
5.3. We implement and maintain industry-standard technical and organisational measures designed to protect User Content against unauthorised access, alteration, disclosure, or destruction.
5.4. In the event we become aware of an eligible data breach affecting personal information held in connection with the Platform, we will comply with the NDB scheme and any other applicable data breach notification requirements.
5.5. You must adopt and maintain all reasonable security measures (including access controls, encryption, and employee training) to protect User Content and Voxworks IP and must comply with any additional security requirements notified to you by us from time to time.
6.1. Subject to clauses 6.4 and 6.5, we will use commercially reasonable efforts to make the Platform available 24 hours a day, 7 days a week, except for planned maintenance or any unavailability caused by circumstances beyond our reasonable control.
6.2. You acknowledge that the Platform employs probabilistic machine learning models; that outputs are generated automatically; and that inaccuracies, transcription errors, or inappropriate content may occur. You are solely responsible for reviewing and verifying all outputs prior to reliance or onward use.
6.3. To the maximum extent permitted by law and subject to clause 6.5, the Platform is provided "as is" and "as available". We exclude all warranties, representations, and guarantees (whether express, implied, or statutory) that are not expressly set out in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
6.4. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy which cannot lawfully be excluded or limited, including those under the ACL. Where such statutory rights apply, and to the extent permitted by law, our liability is limited (at our option) to supplying the services again or paying the cost of having the services supplied again.
6.5. Subject to clause 6.4 and to the maximum extent permitted by law, in no circumstances will we be liable (whether in contract, tort, equity, or otherwise) for any indirect, incidental or consequential loss, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such loss. Our aggregate liability for all claims arising out of or in connection with the Platform or these Terms will not exceed the total fees actually paid by you to us for use of the Platform in the 12-month period immediately preceding the event giving rise to the claim.
7.1. Your access to the Platform is subject to subscription or usage-based fees. Those fees, billing cycles and payment methods are set out at voxworks.ai/pricing. We may change our fees from time to time on giving reasonable notice to you. Your continued use of the Platform after any fee change constitutes your acceptance of the change. If you do not agree to the fee change, you must cease using the Platform and can request a refund of any unused funds in your wallet which we will process within 30 days.
7.2. Fees are exclusive of GST and payable in Australian dollars. For any services that are not prepaid, invoices must be paid within 14 days of the invoice date. Late payments may attract interest at 6% per annum above the Reserve Bank of Australia cash rate.
7.3. We may suspend your access to the Platform immediately if any amount payable by you remains unpaid after the due date, until such amount is paid in full.
8.1. You can cease using the Platform at any time by giving us 30 days' written notice. You can request a refund of any unused funds in your wallet which we will process within 60 days of your request, unless your subscription specifies a minimum subscription term.
8.2. Either party may terminate these Terms immediately by written notice if the other party:
8.3. Without limiting any other right, we may immediately suspend your access to the Platform where we reasonably believe that:
8.4. Without limiting any other right, we reserve the right to immediately suspend you access to the Platform and terminate these Terms immediately on giving written notice at any time.
8.5. On termination:
You indemnify Voxworks, its directors, officers, employees, and agents from and against all losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with any third-party claim arising from or relating to: (a) your breach of these Terms; (b) your misuse of the Platform; (c) any User Content; or (d) any violation of law, regulation, or third-party right by you or any person acting on your behalf.
10.1. These Terms are governed by the laws of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of any dispute.
10.2. Before commencing court proceedings (other than seeking urgent interlocutory relief), a party must give the other party written notice of the dispute and engage in good-faith negotiations for at least 30 days. If the dispute remains unresolved, the parties must endeavour in good faith to settle the dispute by mediation administered by the Australian Disputes Centre (ADC) before a mediator appointed by the ADC. If the dispute is not resolved within 60 days of the mediation referral, either party may commence litigation.
We may amend these Terms from time to time to reflect changes in law, best practice, or modifications to the Platform. Amendments will be effective when posted on the Platform or otherwise notified to you. Your continued use of the Platform after any amendment constitutes your acceptance of the amended Terms. If you do not agree to an amendment, you must cease using the Platform.
12.1. Entire Agreement. These Terms, together with any our Privacy Policy, constitute the entire agreement between you and us in relation to the Platform and supersede all prior agreements, representations, or understandings.
12.2. Assignment. You may not assign, transfer, or novate any right or obligation under these Terms without our prior written consent. We may assign or transfer our rights or obligations without notice as part of a corporate reorganisation or sale of business.
12.3. Force Majeure. We will not be liable for any delay or failure to perform our obligations due to an event beyond our reasonable control, including acts of God, pandemic, war, riot, terrorism, labour shortage, utility failure, or governmental action.
12.4. Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be struck out or modified to the extent necessary, and the remaining provisions will remain in full force and effect.
12.5. Waiver. A waiver by either party of any breach of these Terms must be in writing and signed. No failure or delay in exercising any right or remedy operates as a waiver.
12.6. Interpretation. Headings are for convenience only and do not affect interpretation. The term "including" is not exhaustive and means "including without limitation".
If you have any questions about these Terms or wish to contact us, please email admin@voxworks.ai.
