Virtual Receptionist for Property Managers.

Voxworks integrates seamlessly with popular PMS platforms including PropertyMe, MRI Property Tree, Console Cloud (Reapity), and more. Call summaries, maintenance updates, and tenant communications sync automatically. We also support custom integrations via our API.

Yes. Voxworks can manage conversations across your entire property portfolio. The AI has access to tenant details, lease information, and maintenance history, allowing it to handle enquiries for any property in your portfolio.

Voxworks is configured with a respectful, empathetic tone for arrears calls. The AI explains outstanding amounts clearly, offers payment options, captures promise-to-pay commitments, and can escalate to human staff when needed. All conversations follow Australian Consumer Law guidelines.

Voxworks can warm-transfer callers to your property management team in real-time. The PM receives a brief summary of the conversation before taking over, ensuring a seamless handoff with full context.

Voxworks keeps tenant and owner data on Australian servers, records calls with appropriate consent, and operates in line with the Privacy Act and Spam Act — so sensitive property records never leave the country.

Yes. You can choose from multiple Australian voice options and fully customise scripts to match your agency's tone and brand guidelines. Our team can help you create scripts that represent your agency perfectly.

Yes. Outbound is core to the product: routine inspection scheduling, rent reminders and respectful arrears follow-ups, lease-renewal conversations around 60 days from expiry, and post-maintenance satisfaction checks. Calls to your existing tenants and owners are consent-based, and any wider campaign lists are washed against the Do Not Call Register before dialling.

Considerably. An additional office administrator costs roughly $45,000–$65,000 a year plus super before they answer a single call, and still covers one line during business hours. Voxworks starts from $49 a month, there's no setup fee, and a 14-day free trial lets you test it on live calls — with nights, weekends and public holidays covered as standard.

Plan for an afternoon. Pick a voice and greeting, load your tenant FAQs, trade contacts and escalation matrix into the knowledge base, connect your calendar and PMS workflow, then divert your line. Many agencies begin with after-hours coverage and switch on full-day answering once they've reviewed the first transcripts.

Yes. Tenants and owners keep calling the number on their lease and your signage. You choose a full divert, where Voxworks answers every call, or an overflow divert, where it only steps in after a few rings or outside office hours. Switching back is just as simple.

Voxworks answers them all simultaneously. Where a front desk takes one call while the rest queue or ring out, the AI logs each report — property, issue, access details — as it arrives, escalates genuine emergencies per your matrix, and hands your team a triaged list instead of a voicemail backlog.

Calls are handled in a natural Australian voice with minimal lag, so most conversations feel like speaking with a capable receptionist. The agent never claims to be human: asked directly, it says it's the agency's AI assistant, and any tenant or owner who wants a person can be transferred or booked for a callback.