AI calling agents that run the whole campaign.
An AI calling agent holds the conversation. Voxworks runs the entire campaign. Reach thousands of leads with automatic retries, callbacks, qualification, meeting booking and warm transfer.
Returned call converted into a booked appointment.
This is a recent example from a real property outreach campaign, where over 1,500 contacts were called using this exact call script.
The first attempt reaches voicemail.
Voxworks detects the mailbox, applies the campaign’s voicemail rule and schedules another attempt for the same time tomorrow.
See how this campaign handled CRM intake, redials, qualification and booking at scale.
Automated AI calling agent that calls again.
Voxworks delivers intelligent call scheduling for real world campaigns, adjusting in real time to imperfect situations such as returned missed calls, contacts asking for a callback and automated redials upon hitting voicemail.
They ring back, the right agent picks up.
Voxworks recognises the incoming number and the campaign it belongs to, then routes the return call to the same agent with the same context and call script.
Voicemail isn’t the end of the workflow.
Across Voxworks outbound campaigns, 38% of first attempts reach voicemail.Voxworks automatically reschedules another call attempt per your campaign rules. If the contact rings back first, the pending retry is cancelled automatically.
“Sorry I’m busy, can you call me back at 2?”
The agent understands the request mid-conversation, writes the callback into the scheduler and places another call at the time the contact asked for.
Reach 1,000+ leads in a day, or call one at a time.
Run a hundred conversations at once, or hold the line to exactly one at a time so your human closers are never hit by three warm transfers in the same minute.
Parallel mode
High-volume campaignsMany AI conversations running at once, working a large list down fast.
Sequential mode
Transfer-safeContinuous calling that never lands two qualified prospects on your team at the same moment.
Warm handoff to your team within office hours.
Configure specific transfer schedules for specific endpoint locations or for each team member. The agent can provide warm context for your team prior to merging the call, with summary notes from the initial conversation. Recording and transcription continues post-transfer, so you keep full end-to-end call data.
Getting someone to answer is only half the job.
Real world outbound challenges such as Apple screening, IVR phone menus and reception desks inhibit getting your message to the decision-maker. Voxworks’ Gatekeeper Mode intelligently identifies those interactions, increases the likelihood of achieving call campaign objectives and improving your return on campaign spend.
Apple call screening
Around 10% of outbound calls in Australia reach Apple screening. Voxworks answers the automated screening prompt with who is calling and why, so the call is put through rather than dropped.
IVR navigation
Works through menu options when the person you need sits behind an automated phone system.
Human gatekeepers
Speaks with reception and asks for the intended person, following the instructions you set for the campaign.
Built-in controls for responsible Australian outbound calling.
Compliance depends on who you’re calling, why, and with what consent. Voxworks provides you with the controls to stay compliant for outbound phone campaigns. DNCR washing, opt-out handling, calling windows and holiday rules are integrated within the outbound call scheduler.
Automated DNCR washing
Eligible campaign numbers are checked against the Do Not Call Register as part of the outbound workflow, before the dialler ever sees them.
Intelligent opt-out handling
The agent recognises a request to stop calling and suppresses the contact in any future campaigns.
Calling windows
Campaigns are constrained to permitted hours and to any narrower window you set for your own brand.
Holiday controls
National calling restrictions are respected automatically, with optional stricter state-based blackouts.
Campaigns are constrained to the Australian telemarketing standard’s permitted hours, plus any tighter window you set.
National public-holiday restrictions are respected automatically. State-based blackouts are additional controls you can switch on per campaign where your business needs them.
Start small. Learn what works. Then turn up the volume.
A calling profile holds a campaign’s operating parameters such as concurrency, call windows, long term call frequency and retry strategy. Scaling a validated campaign is as simple as increasing the calling envelope.
Prove the script, the objections, the qualification criteria and how the agent behaves when a call goes sideways.
Compare outcomes, test a second script and tune the retry and handoff rules against real results.
Raise concurrency on the calling profile once the workflow is performing the way you want it to.
Find out which conversation converts.
Run several scripts inside the same campaign and compare them on your custom call objectives and outcomes.
AI-enhanced recommendations
Voxworks reads the winning and losing conversations for objections, drop-off points and openings that stall, then proposes script changes. Nothing goes live until you approve it.
Your systems stay connected before, during and after every call.
CRM reconciliation
New and updated leads flow from your CRM into the active calling list on their own. A perpetually updating campaign means a fresh lead enters the scheduler without another CSV import.
Real-time calendar booking
When the prospect wants a meeting, the agent checks live availability and writes the booking into the right calendar while still on the line.
Write every outcome back
Transcript, call analysis, disposition and your custom campaign objectives land in the systems your team already works in.
What can an AI outbound calling agent automate?
Lead qualification
Call new enquiries, ask the qualifying questions, then transfer or book the ones worth a human minute.
Database reactivation
Re-engage customers and old enquiries that have been sitting dormant in the CRM for months.
Appointment setting
Talk to prospects and book qualified meetings straight into an available calendar slot.
Customer follow-up
Run structured follow-up after enquiries, quotes, appointments or events — every time, not when someone remembers.
Reminders and confirmations
Confirm appointments, services and events without a manual call queue eating the morning.
Research and surveys
Run structured voice research at volume and capture the answers directly in your systems.
A power dialler built for AI voice agents.
A traditional power dialler optimises how fast a salesperson reaches the next number. Voxworks is designed to bridge traditional CCaaS systems with the power of agents, leveraging AI’s scalability and efficiency to optimise the workflow of your team.
From lead list to live conversations in four steps.
Connect your leads
Upload a list, or sync directly from your CRM and let the campaign keep topping itself up.
Configure your agent
Set the conversation, the objectives, the calling profile, the transfer rules and the schedule.
Launch and monitor
Voxworks runs the calls, retries, callbacks and handoffs while you watch performance live.
Sync the outcome
Meetings booked, qualified callers transferred, transcripts and structured results written back.
Start your first AI outbound campaign
Begin on a small calling profile, test your agent against a real list, and raise the volume as the campaign proves itself.
Related reading
Resources for teams running compliant outbound campaigns and high-volume calling workflows.
Why outbound calling is hard to automate
Understand the technical, compliance, and conversation-design problems behind outbound AI calls.
Do Not Call Register scrubbing
How Australian teams should clean outbound call lists before running campaigns.
AI voice market research surveys
How batch calling can scale survey collection and NPS research across Australia.
Questions
AI cold calling, answered
An AI voice agent places the outbound call and holds a real, two-way conversation — it listens, answers questions, handles objections and reacts to what the person actually says. It is not a recorded message with a dial tone in front of it.
The agent is the conversational layer: the voice, the script logic and the objectives for a single call. Voxworks wraps that agent in the orchestration around it — the scheduler, retry rules, callback handling, transfer logic and the system-of-record updates that turn one good call into a working campaign.
Any outbound workflow an AI agent can run: cold outreach, database reactivation, lead follow-up, appointment reminders, confirmations, research and surveys. Cold calling is the sharpest example, not the whole category.
A power dialler makes a human reach the next number faster. An AI calling agent replaces the conversation itself. Voxworks does both, then adds the part neither has: state. Every lead remembers where it got to, so a voicemail becomes a scheduled retry and a return call reaches the same agent with the same context.
Campaigns regularly reach 1,000+ leads in a day. Concurrency is set on the calling profile, so you can run a hundred conversations at once or hold it to exactly one at a time when every qualified lead has to reach a human cleanly.
Voxworks detects the voicemail and schedules the next attempt according to your campaign rules — attempt number, spacing and time of day. If the contact rings back before the retry lands, the retry is cancelled automatically.
The return call is matched to the campaign it came from and routed to the same AI agent with the same context. The contact picks up the conversation where it stopped instead of landing on a stranger.
Yes. The agent understands a spoken callback request, writes it into the scheduler and places the call at the requested time — no human retyping it into a task list.
Yes, and the transfer is schedule-aware. Inside sales hours a qualified prospect is warm-transferred to the assigned rep with the transcript. Outside them, the agent books a meeting or captures a message and raises a callback task.
Yes. It checks live calendar availability mid-conversation and writes the booking in before the call ends.
Both directions. New and updated leads flow from your CRM into the calling list pre-call, and transcripts, analysis, dispositions and custom objectives are written back post-call — via direct integrations, the API, webhooks or automation platforms.
AI calling technology can be used for lawful outbound campaigns, but Australian telemarketing rules depend on the nature of the call, consent, the Do Not Call Register and how the call is conducted. Voxworks provides controls — DNCR washing, opt-out management and calling windows — to help you operate campaigns responsibly. Whether a particular campaign is permitted remains your call.
Eligible campaign numbers are washed against the DNCR as part of the outbound workflow, before the dialler receives them. Numbers on the register are held back unless you have recorded consent or an applicable exemption for that contact.
Turn your outbound list into conversations.
Build an AI calling agent, start with a small campaign, and scale to thousands of contacts when you’re ready.