An AI calling agent holds the conversation. Voxworks runs the entire campaign. Reach thousands of leads with automatic retries, callbacks, qualification, meeting booking and warm transfer.
A real cold call: a brush-off, a callback request, an objection about price and a booked meeting — with every outcome written back on its own.
Voxworks delivers intelligent call scheduling for real world campaigns, adjusting in real time to imperfect situations such as returned missed calls, contacts asking for a callback and automated redials upon hitting voicemail.
Voxworks recognises the incoming number and the campaign it belongs to, then routes the return call to the same agent with the same context and call script.
Across Voxworks outbound campaigns, 38% of first attempts reach voicemail.Voxworks automatically reschedules another call attempt per your campaign rules. If the contact rings back first, the pending retry is cancelled automatically.
The agent understands the request mid-conversation, writes the callback into the scheduler and places another call at the time the contact asked for.
Run a hundred conversations at once, or hold the line to exactly one at a time so your human closers are never hit by three warm transfers in the same minute.
Many AI conversations running at once, working a large list down fast.
Continuous calling that never lands two qualified prospects on your team at the same moment.
Configure specific transfer schedules for specific endpoint locations or for each team member. The agent can provide warm context for your team prior to merging the call, with summary notes from the initial conversation. Recording and transcription continues post-transfer, so you keep full end-to-end call data.
Real world outbound challenges such as Apple screening, IVR phone menus and reception desks inhibit getting your message to the decision-maker. Voxworks’ Gatekeeper Mode intelligently identifies those interactions, increases the likelihood of achieving call campaign objectives and improving your return on campaign spend.
Around 10% of outbound calls in Australia reach Apple screening. Voxworks answers the automated screening prompt with who is calling and why, so the call is put through rather than dropped.
Works through menu options when the person you need sits behind an automated phone system.
Speaks with reception and asks for the intended person, following the instructions you set for the campaign.
Compliance depends on who you’re calling, why, and with what consent. Voxworks provides you with the controls to stay compliant for outbound phone campaigns. DNCR washing, opt-out handling, calling windows and holiday rules are integrated within the outbound call scheduler.
Eligible campaign numbers are checked against the Do Not Call Register as part of the outbound workflow, before the dialler ever sees them.
A calling profile holds a campaign’s operating parameters such as concurrency, call windows, long term call frequency and retry strategy. Scaling a validated campaign is as simple as increasing the calling envelope.
Prove the script, the objections, the qualification criteria and how the agent behaves when a call goes sideways.
Compare outcomes, test a second script and tune the retry and handoff rules against real results.
Run several scripts inside the same campaign and compare them on your custom call objectives and outcomes.
New and updated leads flow from your CRM into the active calling list on their own. A perpetually updating campaign means a fresh lead enters the scheduler without another CSV import.
When the prospect wants a meeting, the agent checks live availability and writes the booking into the right calendar while still on the line.
Call new enquiries, ask the qualifying questions, then transfer or book the ones worth a human minute.
Re-engage customers and old enquiries that have been sitting dormant in the CRM for months.
A traditional power dialler optimises how fast a salesperson reaches the next number. Voxworks is designed to bridge traditional CCaaS systems with the power of agents, leveraging AI’s scalability and efficiency to optimise the workflow of your team.
Upload a list, or sync directly from your CRM and let the campaign keep topping itself up.
Set the conversation, the objectives, the calling profile, the transfer rules and the schedule.
Begin on a small calling profile, test your agent against a real list, and raise the volume as the campaign proves itself.
Resources for teams running compliant outbound campaigns and high-volume calling workflows.
Understand the technical, compliance, and conversation-design problems behind outbound AI calls.
How Australian teams should clean outbound call lists before running campaigns.
How batch calling can scale survey collection and NPS research across Australia.
An AI voice agent places the outbound call and holds a real, two-way conversation — it listens, answers questions, handles objections and reacts to what the person actually says. It is not a recorded message with a dial tone in front of it.
Build an AI calling agent, start with a small campaign, and scale to thousands of contacts when you’re ready.
The agent recognises a request to stop calling and suppresses the contact in any future campaigns.
Campaigns are constrained to permitted hours and to any narrower window you set for your own brand.
National calling restrictions are respected automatically, with optional stricter state-based blackouts.
Campaigns are constrained to the Australian telemarketing standard’s permitted hours, plus any tighter window you set.
National public-holiday restrictions are respected automatically. State-based blackouts are additional controls you can switch on per campaign where your business needs them.
Raise concurrency on the calling profile once the workflow is performing the way you want it to.
Voxworks reads the winning and losing conversations for objections, drop-off points and openings that stall, then proposes script changes. Nothing goes live until you approve it.
Transcript, call analysis, disposition and your custom campaign objectives land in the systems your team already works in.
Talk to prospects and book qualified meetings straight into an available calendar slot.
Run structured follow-up after enquiries, quotes, appointments or events — every time, not when someone remembers.
Confirm appointments, services and events without a manual call queue eating the morning.
Run structured voice research at volume and capture the answers directly in your systems.
Voxworks runs the calls, retries, callbacks and handoffs while you watch performance live.
Meetings booked, qualified callers transferred, transcripts and structured results written back.
