AI answering services for Australian property
Agents are out, property managers are buried, and strata calls come at all hours. Voxworks answers every call — enquiries, inspections, maintenance and building emergencies — and logs it into your platform.
Across sales, property management and strata, the phone never stops and the calls are high-stakes. Voxworks answers buyer and vendor enquiries, books inspections, logs maintenance requests, and triages after-hours building emergencies — into Rex, PropertyMe, Console and more.
Choose the part of the property business you run below.
Explore property answering services
Choose the option that matches how you take calls.
Real Estate Answering Service
A real estate answering service for Australian agencies. Voxworks answers buyer enquiries on your listings,…
Property Management Answering Service
A property management answering service for Australian agencies. Voxworks answers tenant calls, logs…
Strata Answering Service
A strata answering service for Australian strata managers. Voxworks answers owner and resident calls, logs…
One platform for sales, property management and strata calls
Property businesses field three very different kinds of calls — buyers and vendors chasing listings, tenants reporting maintenance, owners and committees wanting answers — and all three punish slow answering. Listings enquiries go to the next agency on the portal; maintenance calls escalate into complaints; owner calls that ring out become lost managements.
Built around property workflows
Voxworks answers every call, identifies whether the caller is a buyer, tenant, owner or trade, and follows the matching workflow: listing questions and inspection bookings for sales; maintenance triage with urgency rules for property management; common-property and levy enquiries for strata. Outcomes sync to platforms like Rex, Agentbox, VaultRE, PropertyMe, Console Cloud and Property Tree via integrations and automation tools.
- Buyer enquiry capture and inspection bookings within seconds of a portal lead
- Maintenance triage 24/7, with emergencies escalated and routine jobs ticketed
- Owner and committee calls captured with full context for the right manager
- Outbound campaigns: inspection reminders, follow-ups and arrears calls
Communication is why landlords leave — and stay
Industry surveys consistently rank poor communication as the top reason owners switch managing agencies, and Keap-cited research found 85% of callers who can't get through won't try again. Answering every call instantly — including the 2am burst pipe — is the cheapest retention programme a property business can run.
Onshore data for sensitive records
Tenant, owner and trust-adjacent information stays on Australian-hosted infrastructure, handled in line with the Privacy Act, with consent-based recording and transcripts that double as an evidence trail for disputes and tribunal matters. Choose your side of the property business below.
FAQs
Property answering FAQs
Yes. You define the urgency matrix — burst pipes, electrical faults and lockouts escalate immediately by warm transfer or on-call alert; routine repairs become structured job tickets with property, issue and access details.
Voxworks syncs outcomes into property platforms via its integration and automation connections (including Zapier and Make), so requests and bookings land in your system of record.
Yes — buyer calls get listing details and inspection bookings, and enquiry details are captured against the right property in your CRM.
It's included. Voxworks answers 24/7 on every plan, from $49 a month with a 14-day free trial and no setup fee — no per-call after-hours premiums.
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More solution categories
Voxworks AI answering across more industries and services.
Answering Services
Voxworks is an AI phone answering service that handles after-hours, overflow calls, using a virtual or digital receptionist. Voxworks answers in a natural Australian voice, qualifies intent, books calendars or routes calls to the right person.
Healthcare Answering Services
From GP clinics to allied health, dental, aged care and NDIS providers — Voxworks answers patient and family calls, books into your practice software, triages after-hours, and keeps patient data onshore.
Legal Answering Services
Prospective clients retain the first firm that answers well. Voxworks answers every call, runs new-client intake, qualifies the matter, flags urgency and books consults — confidentially and onshore.
Trades Answering Services
You can’t answer the phone with your hands full. Voxworks answers every call, books jobs into ServiceM8, Simpro or AroFlo, triages emergencies and follows up quotes — 24/7.
Finance Answering Services
Finance leads are expensive and time-sensitive. Voxworks answers every call, pre-qualifies and intakes clients, logs claims, and books appointments — so your team works the deals that convert.