Your agents are out showing. Voxworks answers in.

Yes. Voxworks integrates with the CRMs Australian agencies use — including Rex, Agentbox and VaultRE — logging each enquiry against the right listing or contact so your pipeline stays current.

Yes. Voxworks books private inspections and registers buyers for open-for-inspections, capturing their details so agents can follow up afterwards.

Yes — and these are often the most valuable calls. Voxworks captures appraisal enquiries and routes them to the right sales agent so your listings pipeline doesn’t leak.

It captures budget, finance status, suburb and timeframe, so your agents can prioritise the hottest buyers instead of chasing every enquiry equally.

This page focuses on the answering-service side — inbound enquiry handling and bookings. For the full picture of Voxworks for real estate, including outbound calling, see our real estate page.

Yes. When a portal listing goes live, the phone follows — and Voxworks answers each enquiry, identifies which property the buyer is calling about, answers the standard questions and books them in, then logs the enquiry against the listing in Rex, Agentbox or VaultRE. The portal spike gets captured instead of ringing out mid-open.

Voxworks does. Saturday is when buyer calls peak and when nobody in the office can take them — so the AI answers every call, even several at once, books private inspections, registers open-home attendees and captures appraisal enquiries. Agents come back from their opens to a CRM full of logged, qualified leads.

A receptionist costs $45,000–$65,000 a year plus on-costs and still can’t answer six calls at once on auction day. Voxworks plans run $49 to $999 a month with a 14-day free trial and no setup fee — and a single appraisal call it saves can be worth an entire listing.

Yes. Keep your agency numbers exactly as they are and set a conditional diversion, so Voxworks answers only when reception is engaged, after hours or during the Saturday rush. If you’d rather it take everything, a full diversion works too — either way, callers dial the same number on your signboards.

A structured summary — the listing, the buyer’s budget, finance position, timeframe and what they asked — plus a full transcript, logged in the CRM against the listing and contact. Follow-up becomes a two-minute read rather than a callback to rediscover what the buyer wanted.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.