Integrates with Pentana, Titan DMS & Auto IT
"Our response time went from 23 hours to 13 minutes." — Dealer Partner, Gold Coast Cadillac
Service departments, sales desks and parts counters are overwhelmed with phone calls during peak hours. After hours, the phone goes to voicemail. The result: missed service bookings, lost sales leads, and frustrated customers who call your competitor instead.
From service bookings to cold lead reactivation, Voxworks handles every call across sales, service and parts departments.
AI answers service calls, captures the numberplate and vehicle details, checks DMS availability, and books the appointment — including loan car or shuttle options. No hold music, no missed bookings.
Proactively call customers when their next service is due. AI captures preferred timing, arranges transport options, and creates the repair order in your DMS automatically.
Book test drives, confirm 24 hours before, and follow up 2-4 hours after the drive to gauge interest, uncover objections, and schedule next steps with your sales team.
AI qualifies inbound and online leads within 60 seconds — capturing budget, timeframe, trade-in details and finance interest. Hot leads get warm-transferred to your sales desk instantly.
Answer parts availability questions using your inventory system. AI captures part numbers, vehicle details, and checks stock levels before routing complex enquiries to your parts counter.
Reactivate stale sales leads and lapsed service customers with compliant bulk outbound calling. AI re-qualifies interest and books appointments for your BDC or sales team.
Listen to our AI receptionist take a dealership service booking call, including greeting, numberplate capture, and appointment confirmation.
Talk to the Voxworks Automotive dealership AI receptionist about our new range or book your existing vehicle in for service.
Click to start a live demo call
Our Australia-optimised voice engine with authentic Australian accents keeps latency under 500ms, so dealership customers feel like they're speaking to a real person — not a robot.
Early trials of Voice AI in dealerships all around the world are showing incredible service quality improvements and efficiency gains.
Oakhurst, New Jersey
AI doesn't eliminate jobs — it makes employees more efficient. Our response time went from 23 hours to 13 minutes.
Bill Camastro — Dealer Partner, Gold Coast Cadillac
See how an AI receptionist stacks up against traditional staffing options for Australian car dealerships.
| Feature | Voxworks AI | Traditional BDC | Offshore Call Centre | Generic AI |
|---|---|---|---|---|
| Available 24/7 including weekends | ||||
| Australian accent & local knowledge | ||||
| DMS integration (Pentana, Titan, Auto IT) | ||||
| Handles simultaneous calls | Unlimited | 1 per staff | 1 per staff | Unlimited |
| Numberplate capture & vehicle lookup | ||||
| Warm transfer to sales/service desk | ||||
| Service booking with repair order creation | ||||
| Cost per month (typical dealership) | From $300 | $5,000-$8,000 | $2,000-$4,000 | $500-$1,500 |
| Setup time | 1-2 weeks | 4-8 weeks | 2-4 weeks | 2-4 weeks |
| Australian data residency |
Available 24/7 including weekends
Australian accent & local knowledge
DMS integration (Pentana, Titan, Auto IT)
Handles simultaneous calls
Numberplate capture & vehicle lookup
Warm transfer to sales/service desk
Service booking with repair order creation
Cost per month (typical dealership)
Setup time
Australian data residency
Voxworks Voice Agents can extract or send information across secure APIs pre, during or after each call. Fetch vehicle and customer data for call context, then sync booking details, call summaries and qualified leads back into your dealer management system.
Pentana
Dealer Management System
Titan DMS
Dealer Management System
Auto IT
Dealer Management System
AMS Pro
Dealer Management System
Podium
Customer Communications
Carsales
Lead Source
AutoTrader
Lead Source
Xero
Accounting
n8n
Automation
Salesforce
CRM
HubSpot
CRM
Attio
CRM
Cal.com
Scheduling
Calendly
Scheduling
Slack
Communication
Outlook
Gmail
MYOB
Accounting
Monday
Project Management
Zoho
CRM
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
Every call answered. No more hold music or voicemail
Service workshops fully booked with automated scheduling
Sales leads qualified and followed up within 60 seconds
After-hours calls converted to morning appointments
Full visibility over phone activity across all departments
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
An AI receptionist for car dealerships answers inbound phone calls using natural-sounding Australian voice AI. It greets the caller, identifies their department (sales, service or parts), captures key details like numberplate and vehicle model, and either completes the task (e.g. books a service appointment) or warm-transfers to your team with full context. It works 24/7, handles multiple simultaneous calls, and syncs every interaction to your DMS.
Learn how Australian car dealerships are using AI voice agents to book more services, qualify more leads, and never miss a call.
