Fielding calls while you're on the tools, in the ute, or after-hours is tough going. Voxworks answers instantly, books jobs into your system, and follows up on quotes 24/7.
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Trusted by plumbers, sparkies, chippies, HVAC, roofers & painters across Australia.
Aussie voice. No lag. Handles noise, accents, and talk-over.
ServiceM8, Simpro, Aroflo, TradiePad job cards created with caller details & notes.
Burst pipes, no hot water, power faults, leaks, roof damage routed correctly every time.
Chase outstanding quotes, send service reminders, and win more work automatically.
Our Australia-optimised voice engine + local hosting keeps latency to a minimum, so the conversation flows naturally.
Listen to our AI receptionist take a job booking call, capturing the details, address, and scheduling the appointment while you stay on the tools.
Talk to the Voxworks Trades AI receptionist to book a job or get a quote for plumbing, electrical, or other trade services.
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Voxworks integrates with ServiceM8, Simpro, AroFlo, Procore and more. Designed to fetch job or contact info for call context, and repopulate important intel back into your JMS.
ServiceM8
Job Management
Simpro
Job Management
AroFlo
Job Management
Procore
Job Management
Fergus
Job Management
WorkflowMax
Job Management
Formitize
Job Management
Jobber
Job Management
Fieldwire
Job Management
Xero
Accounting
MYOB
Accounting
n8n
Automation
Cal.com
Scheduling
Calendly
Scheduling
Slack
Communication
Outlook
Gmail
Monday
Project Management
Notion
Productivity
Zoho
CRM
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
Quote follow-up calls
"Missed your call" automatic callbacks
Annual service reminders
Plan renewals
Overdue invoice reminders
Post-job check-in calls
For missed-call coverage, bookings, and after-hours answering, compare the full virtual receptionist page for Australian businesses.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
If you're on the tools, you can't answer the phone — and the phone is where the work comes from. Plumbers, electricians, HVAC techs, builders and locksmiths lose jobs every week to the simple fact that they were under a house or up a ladder when a customer called. Voxworks answers every call in a natural Australian voice, quotes your call-out process, books the job and puts it straight into your job management software.
BIA/Kelsey research puts the value of a missed call for service businesses at $100–$200 on average, and around 62% of calls to small businesses go unanswered. Worse, studies cited by Keap found 85% of callers who can't reach a business on the first attempt won't call back — they just ring the next tradie on Google. Miss five calls a week at an average job value of $200 and you're leaving roughly $50,000 a year on the table; for emergency trades with higher job values the number is far bigger.
Voicemail doesn't save you: roughly 80% of callers won't leave a message. The only fix is answering every call, immediately — which is exactly what an AI receptionist does, including at 9pm on a Sunday when a hot water system fails and the customer is calling everyone on page one.
Voxworks does more than take messages. It asks the questions you'd ask: what's the job, where's the property, how urgent is it, are there access issues, photos by SMS if useful. Genuine emergencies are warm-transferred to you or your on-call tech with the details already captured. Everything else is booked into your calendar or created as a job card in the job management software Australian tradies already run — ServiceM8, Simpro, AroFlo, Fergus, Jobber and Tradify — with Xero for the paperwork.
Voxworks integrates seamlessly with popular job management systems via RESTful APIs including ServiceM8, AroFlo, Procore, Fergus, and TradiePad. Job cards are created automatically with caller details, job notes, and scheduling info. We also support custom integrations via our API.
Yes. Voxworks can triage emergency calls 24/7, distinguishing between urgent issues (burst pipes, power faults, gas leaks) and jobs that can wait until morning. Emergencies can be routed to your on-call number or escalated via SMS.
Our voice engine is optimised for Australian conditions including background noise, strong accents, and talk-over. Voxworks can handle calls even when customers are calling from noisy environments.
Voxworks can warm-transfer callers to your mobile in real-time. You receive a brief summary of the conversation before taking over, so you have full context. If you're unavailable, Voxworks can take a message and book a callback.
Absolutely. Voxworks can automatically follow up on outstanding quotes after a set period, handle objections, answer questions, and convert more quotes into booked jobs. This alone typically pays for the service.
Yes. Customer and call data stays on Australian servers, calls are recorded with appropriate consent, and Voxworks operates in line with the Privacy Act and Spam Act requirements.
Plans start at $49 a month with 60 minutes included, stepping up through $149, $349 and $999 as call volume grows, with a 14-day free trial and nothing to pay for setup. Compare a virtual receptionist bureau at $2–$3 a call or an office admin at $45,000–$65,000 a year — one booked job usually covers the month.
Yes — set a conditional diversion on your mobile so calls forward after a few rings or when you're already on a call. You answer when you're free, and Voxworks catches the rest, books the job and texts you the details. Flick to full diversion when you're under a house or up on a roof.
Yes. Each trade can have its own scripts and routing — a blocked drain books against the plumbing schedule while a switchboard fault goes to your sparkie, and genuine emergencies reach the right on-call tech. Job cards land in the right part of your system with the trade, address and urgency tagged.
Every one gets answered. Calls are handled concurrently on all plans, so the surge after a hailstorm or a heatwave blackout doesn't produce engaged tones — each caller is triaged, captured and logged as a job by urgency. Extra concurrency slots are $20 a month if your area cops big weather often.
Most tradies are live the same afternoon they sign up. You pick a voice and greeting, load your services, call-out fees and service area, connect your job software or calendar, and set the diversion on your mobile. The 14-day trial means real calls prove it before you pay.
Yes — outbound calling is built in. Voxworks can ring customers when their hot water system, smoke alarms or air-con are due for a service, and run reactivation campaigns that win back clients you haven't heard from in a while, booking the work straight into your schedule. Campaigns run within Spam Act and Do Not Call Register rules.
Learn more about how Australian tradies are using AI calling to win more jobs.
Traditional virtual receptionist services in Australia charge per call — typically $2–$3 each, often $135–$600 a month for moderate volume — and they can only take a message during staffed hours. A full-time office admin costs $45,000–$65,000 a year plus on-costs. Voxworks starts at $49 per month with a 14-day free trial and no setup fee, answers around the clock, and pays for itself the first time it books a job you would have missed.
Your customers hear a natural Australian voice, not an offshore call centre or a robotic phone tree. Voxworks is Australian-built and hosted onshore, keeps call data in Australia, and operates in line with the Privacy Act, the Spam Act and Do Not Call Register rules. Low local latency means conversations flow like a real receptionist — callers regularly don't realise they're talking to an AI until it tells them.
