Strata managers juggle calls across dozens of schemes, from levy questions to burst pipes in common property. Voxworks answers every call, logs common-property maintenance, triages building emergencies and routes committee matters — 24/7.
Click to Demo
Chat with our conversational AI
about whatever you want!
Voxworks fields the owner and resident calls so your strata managers can manage, not field the phone.
Every owner, resident and committee call answered instantly, identified to the right scheme.
Captures the scheme, location and issue and logs the maintenance request in your system.
Recognises lift entrapment, common-area flooding, gas and security issues and escalates fast.
Answers common questions on levies, by-laws and meetings from your knowledge base.
Identifies committee and owner matters and routes them to the right strata manager.
Common-property emergencies happen any time — Voxworks answers and triages around the clock.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks log a common-property maintenance request and triage an after-hours building emergency.
Call the line and report a common-property issue — hear how it captures and triages.
Click to start a live demo call
Log maintenance and enquiries against the right scheme and keep records current.
StrataMaster
Strata Management
StrataMax
Strata Management
Urbanise
Strata Management
Google Calendar
Scheduling
Zapier
Automation
Make
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a strata answering service typically delivers:
Calls Answered
Maintenance Requests
Building Emergencies
Cover
Indicative; varies by portfolio and call volume.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Strata managers sit inside a triangle of owners, residents and committee members — and all three corners call. Levy questions, by-law disputes, a flooding basement at 1am, a lift stopped between floors: every new scheme you win adds another building's worth of phone traffic. Voxworks is an AI strata answering service that answers each call, identifies the scheme, logs common-property maintenance, escalates building emergencies to on-call contractors, and routes committee matters to the right manager, around the clock.
Roughly 80% of callers won't leave a voicemail, according to Forbes-cited research, so a strata office that lets calls ring out isn't accumulating messages — it's accumulating invisible frustration that resurfaces at the AGM. BIA/Kelsey values an average missed service call at $100–$200, but in strata the real cost is portfolio churn: schemes change managing agents over responsiveness far more often than over fees.
Common property doesn't keep office hours, either. Burst pipes in basements, failed access systems and lift entrapments happen at night and on weekends, when an unanswered office line turns a containable incident into an emergency claim and a committee agenda item.
Voxworks works out which scheme the caller belongs to before anything else, then handles the call by type — emergency, maintenance, admin or committee — using the escalation rules you've set for each building. Your managers start the day with logged, categorised requests instead of a queue of s.
Yes. Voxworks identifies the scheme or building the caller is from, captures the issue against it, and logs the request so the right strata manager picks it up with full context.
Voxworks triages calls for lift entrapment, common-area flooding, gas and security issues, gives any approved guidance, and escalates genuine emergencies to your on-call contractor or manager — while logging routine maintenance for the next business day.
Yes. It answers common questions on levies, by-laws and meetings from your knowledge base, and routes anything that needs a strata manager to the right person.
Yes. Voxworks integrates with strata platforms such as StrataMaster, StrataMax and Urbanise, plus automation tools, so requests and enquiries flow into your system.
They’re related but distinct. Strata covers owners corporations and common property; property management covers individual rental properties and tenants. See our property management answering service for that side.
Yes. Voxworks works out who’s calling and applies the rules you’ve set for each: residents reporting common-property issues get maintenance logging, owners with levy or meeting questions get answers from your knowledge base, and committee members are routed to the scheme’s manager with context attached. Nobody gets a one-size-fits-all script.
No — plans are flat monthly subscriptions of $49, $149, $349 or $999, not per-call billing, so adding another fifty lots doesn’t add another invoice line the way a $2–$3-per-call bureau does. Concurrent answering is included, with extra slots at $20 a month, so a building-wide incident never produces an engaged tone.
Yes. Your published number stays the same. Many strata firms run a conditional diversion — the office answers during business hours and Voxworks takes evenings, weekends and overflow — while others divert everything and let their managers work uninterrupted. You choose, and you can change the setup at any time.
Every call generates a structured summary and a full transcript, recorded on a consent basis. When an owner insists they reported the leak weeks ago, or a committee wants to review how an incident was handled, you have a timestamped record of exactly what was said — far stronger than a message pad.
Yes. For common-property maintenance, Voxworks sends the caller an SMS during the call requesting photos — the cracked pathway, the leaking ceiling in the lobby, the broken gate motor. Your manager scopes the job and briefs the right contractor from the photo, instead of arranging a site visit just to look.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
More on AI voice for Australian property.
Explore Voxworks for related services and industries.
Voxworks for Australian real estate — enquiries, inspections and lead qualification.
A real estate answering service for Australian agencies. Voxworks answers buyer enquiries on your listings,…
A property management answering service for Australian agencies. Voxworks answers tenant calls, logs…
A staffed reception adds $45,000–$65,000 a year per person before on-costs, and per-call bureaus ($2–$3 a call, typically $135–$600 a month) scale their invoice with every scheme you take on. Voxworks is from $49 a month with a 14-day free trial and no setup fee, against the $1,500–$2,000 onboarding common elsewhere — with capacity that doesn't blink when a building-wide outage sends forty owners to the phone at once.
Owners and residents hear a clear Australian voice that understands what an owners corporation is and pronounces the building's street correctly. Calls run on Australian-hosted infrastructure, and the platform is designed to operate within the Privacy Act, the Spam Act and Do Not Call Register requirements — important when you hold contact details for thousands of lot owners. Wherever your rules call for a human, the caller is transferred live to your team with the conversation's context intact.
