Property managers drown in tenant calls — maintenance, leasing, rent, emergencies — and burn out. Voxworks answers every call, logs maintenance requests, triages after-hours emergencies and handles leasing enquiries, 24/7.
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Voxworks handles the constant tenant and prospect calls so your team can manage properties, not the phone.
Every tenant, owner and prospect call answered instantly, so your PMs aren’t interrupted all day.
Captures the property, issue and urgency and logs the maintenance request in your system.
Recognises urgent maintenance (no water, gas, security, flooding) and escalates to your on-call.
Answers questions on listings, qualifies applicants and books rental inspections.
Pushes requests and enquiries into PropertyMe, Console Cloud or Property Tree.
After-hours maintenance emergencies are handled without waking the whole team.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks log a maintenance request, triage an after-hours emergency and book a rental inspection.
Call the line and log a maintenance issue — hear how it captures and triages.
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Capture enquiries against the right listing or property and keep your CRM and trust records current after every call.
Rex
Real Estate CRM
Agentbox
Real Estate CRM
VaultRE
Real Estate CRM
PropertyMe
Property Management
Console Cloud
Property Management
Property Tree
Property Management
Google Calendar
Scheduling
Zapier
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a property management answering service typically delivers:
Tenant Calls Answered
Maintenance Requests
After-Hours Emergencies
Cover
Indicative; varies by rent roll and call volume.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
On a rent roll of any size the phone never stops: leaking taps, leasing questions, rent queries, owners wanting updates, and at least one genuine emergency a week at 11pm. Voxworks is an AI property management answering service that answers every one of those calls, identifies the property and tenant, logs maintenance into PropertyMe, Console Cloud or Property Tree, and escalates true emergencies to your on-call contractor — so your property managers can do the job they were actually hired for.
BIA/Kelsey research shows 62% of small-business calls go unanswered, and Keap-cited data finds 85% of callers who can't get through give up on that number. In property management, giving up looks like escalation: tenants who can't reach their PM email the principal, post in community groups, or complain to the owner — and owners who hear about it start collecting management proposals from other agencies.
After-hours emergencies are the sharpest edge. A burst flexi-hose at midnight that rings out becomes thousands of dollars in avoidable water damage, an insurance claim, and an owner asking pointed questions about what their management fee actually buys.
Voxworks identifies the caller, the property and the issue, applies your triage rules, and logs everything where your team already works — with the PM notified rather than interrupted. Routine requests wait until morning; genuine emergencies don't wait at all.
Yes. Voxworks integrates with PropertyMe, Console Cloud and Property Tree, logging maintenance requests and enquiries against the right property and tenant so nothing is lost.
Voxworks triages each after-hours call — no water, gas leaks, security issues, flooding — gives the tenant any approved guidance, and escalates genuine emergencies to your on-call contractor or PM while logging routine requests for the morning.
Yes. It answers questions on available rentals, qualifies applicants and books rental inspections, capturing the prospect’s details in your system.
Significantly. By absorbing the constant tenant and prospect calls and logging them straight into your platform, Voxworks frees your PMs to focus on managing properties rather than fielding the phone — a common driver of PM burnout and churn.
This page focuses on the answering-service side — inbound tenant calls, maintenance and leasing. For the full picture of Voxworks for property management, see our property management page.
Yes. While the tenant is on the line, Voxworks sends an SMS asking for photos of the issue — the dripping tap, the mould patch, the broken latch. The request lands in your platform with images attached, so the property manager can brief the right trade accurately instead of relaying a tenant’s description third-hand.
Owner calls are recognised and treated differently. Voxworks routes them to the right property manager with the context attached, or takes a detailed message and books a callback if the PM is unavailable. Owners get treated like the clients they are, instead of waiting in the same queue as a tenant reporting a fence paling.
No. Plans are flat monthly subscriptions — $49, $149, $349 or $999 — regardless of how many properties you manage, and concurrent answering means a storm night of tenant calls doesn’t cost extra. That’s a different equation from per-call bureaus at $2–$3 a call, whose invoices grow with every door you add.
Most agencies are answering with Voxworks within an afternoon: load your triage rules, approved guidance and escalation contacts, connect PropertyMe, Console Cloud or Property Tree, and divert the line. Every plan starts with a 14-day free trial and there’s no setup fee, so you can prove it on your own rent roll before paying.
In practice, yes — tenants mostly want the issue logged and acted on, and Voxworks answers instantly in a natural Australian voice at hours no office keeps. It identifies itself honestly as an AI assistant if asked, and a genuinely distressed caller can be warm-transferred to a person under the rules you set.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
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Adding admin headcount runs $45,000–$65,000 a year plus on-costs per person, and a traditional after-hours bureau at $2–$3 a call ($135–$600 a month) only takes messages your PMs still have to action the next day. Voxworks starts from $49 a month with a 14-day free trial and no setup fee — competitors often charge $1,500–$2,000 to onboard — and it scales across a growing rent roll without scaling the wage bill with it.
Tenants ringing about their home expect a local voice, and your agency holds personal information that shouldn't wander offshore. Voxworks speaks natural Australian English, processes calls on Australian-hosted infrastructure, and is built to align with the Privacy Act, the Spam Act and the Do Not Call Register. It answers concurrent calls — useful when a storm sends half a suburb's tenants to the phone at once — and transfers distressed callers to a human under the rules you set.
