A full reception team, without the front desk.

It’s phone answering handled remotely rather than by an in-house receptionist at a front desk. Voxworks answers your calls, books appointments, routes callers and takes messages automatically — so a remote or lean business sounds fully staffed without the office or the hire.

Perfectly. Voxworks routes callers to the right team member wherever they are, books into your shared calendar, and delivers summaries to your inbox, Slack or CRM — ideal for distributed teams.

They’re closely related. A virtual answering service focuses on answering, routing and message-taking; Voxworks does all of that and goes further with live booking and full call handling. See our virtual receptionist page for the complete picture.

Human virtual-reception bureaus typically run $135–$600 a month and often add $2–$3 per call on top, so a busy month costs more than a quiet one. Voxworks is a flat subscription starting at $49 a month for 60 minutes, with $149, $349 and $999 tiers as you grow — plus a 14-day free trial and no setup fee.

A staffed bureau gives you operators who work rostered hours, take one call each at a time and mostly pass on messages. Voxworks answers instantly at any hour, handles every caller simultaneously, and finishes the job on the call — booking the appointment or routing the caller — rather than leaving your team a list of callbacks.

No. You keep the number on your website and signage and set up a diversion through your phone provider — either all calls, or conditionally after a few rings or when the line is engaged. From the caller’s side nothing changes; the call just gets answered.

Both get answered. Concurrent call handling is built into every Voxworks plan, so simultaneous callers never compete for one line, and additional concurrency slots are $20 a month each if your volume demands more. That matters most for lean teams, where a single engaged tone used to mean a lost enquiry.

An afternoon is typical. You record your greeting, load your FAQs and routing rules, connect the shared calendar or CRM, then point your diversion at Voxworks. Because there’s no hardware and no office, there’s nothing to install — and the 14-day trial lets you test it on live calls before paying anything.

Every conversation generates a summary covering who rang, what they wanted and how it ended, alongside the full transcript. Those flow automatically into your inbox, Slack or CRM — Salesforce, HubSpot and Zoho included — so a distributed team shares one record of the phones without anyone relaying messages.

Yes. As well as answering inbound calls, Voxworks runs outbound work — returning missed enquiries, making appointment reminder calls and following up dormant leads — all in the same voice your inbound callers hear, and within Spam Act and Do Not Call Register obligations.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.