At tax time the phone never stops and your accountants can’t do billable work between interruptions. Voxworks answers every call, intakes new clients, books appointments and answers routine questions — 24/7, all year and through the EOFY surge.
Click to Demo
Chat with our conversational AI
about whatever you want!
Voxworks absorbs the call volume so your accountants stay on billable work.
Handles the constant client and prospect calls so your team isn’t interrupted all day.
Captures the prospect’s entity type, services needed and situation so you can quote.
Schedules tax, advisory and onboarding meetings into the right accountant’s calendar.
Answers unlimited calls at once during tax time — no queue, no missed prospects.
Handles common questions (deadlines, what to bring, status) from your knowledge base.
Pushes new-client intakes and bookings into your practice tools.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks take a new-client enquiry, capture the entity type and book an appointment.
Call the line and make an accounting enquiry — hear how it intakes and books.
Click to start a live demo call
Push intakes and bookings into your CRM, calendar and accounting workflows.
Xero
Accounting
MYOB
Accounting
HubSpot
CRM
Cal.com
Scheduling
Google Calendar
Scheduling
Zapier
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What an accountant answering service typically delivers:
Calls Answered
Tax-Time Calls at Once
Protected Billable Hours
Cover
Indicative; varies by firm and season.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Between July and October the phone becomes an accounting firm's biggest productivity leak. Prospects want returns done, clients want to know what to bring, everyone wants a status update — and each interruption pulls a fee-earner off billable work. Voxworks is an accountant answering service that absorbs the lot. It answers in a natural Australian voice, intakes new clients by entity type, fields the routine deadline and document questions from your knowledge base, and books appointments straight into the right accountant's calendar, all year round.
Call demand in accounting is brutally seasonal: EOFY, BAS lodgement deadlines and tax time stack enquiries into a few crowded months, while reception capacity stays flat. The result is predictable — BIA/Kelsey found 62% of small-business calls go unanswered, and Keap's data shows 85% of callers who can't get through never ring back. A prospect who calls in August about a complex return and hits voicemail isn't waiting until September; they're dialling the next firm on the list.
The quieter loss is recurring revenue. A new individual return often becomes years of BAS, bookkeeping and advisory work, so each missed tax-time call is really a missed compliance annuity, not a single fee.
Voxworks runs the new-client conversation the way your firm would: it identifies whether the caller is an individual, sole trader, company, trust or SMSF, scopes the services they need, books them with the right accountant and tells them what documents to bring. Routine questions about deadlines and lodgement logistics come from your knowledge base. It never gives tax or financial advice — anything advice-shaped is routed to your qualified accountants — and intakes flow into your CRM, calendar and Xero or MYOB-connected workflows automatically.
Yes. Voxworks answers unlimited calls simultaneously, so the EOFY and tax-deadline surges that overwhelm reception are handled cleanly, with every prospect captured and routine questions answered.
Yes. It captures the entity type (individual, sole trader, company, trust, SMSF), the services needed and the client’s situation, then books an appointment and tells them what to bring — so your accountants start each meeting prepared.
Yes. Voxworks pushes intakes and bookings into your CRM, calendar and tools (including Xero and MYOB-connected workflows via automation), keeping records current.
No — and it shouldn’t. Voxworks answers logistical and routine questions, intakes clients and books appointments. Advice stays with your qualified accountants; anything advice-related is routed to them.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
Yes — from the knowledge base you load. Voxworks can tell callers the lodgement dates you've published, what your firm needs from them and how to book, which clears a large share of tax-time volume. It relays deadlines and logistics; it never comments on a client's tax position, which always goes to your accountants.
Yes. Voxworks can make outbound calls from your list — chasing outstanding documents ahead of a lodgement date or confirming tomorrow's appointments — and log each outcome back to your tools. Outbound campaigns run in line with the Do Not Call Register rules, so reminder calling stays compliant.
Considerably. A receptionist costs $45,000–$65,000 a year plus on-costs, and a temp still needs training every winter. Voxworks runs from $49 a month with a 14-day free trial and no setup fee, scales to any call volume in July and costs the same in February when the phones go quiet.
An afternoon, in most cases: record your greeting, load your services, deadlines and FAQ answers, connect the calendars and divert the line. Firms typically configure it in June, test with a few internal calls, then let it absorb the first July rush without adding headcount.
Yes. The number on your letterhead and Google listing stays the same. Many firms run overflow-only diversion outside tax season — reception answers first and Voxworks catches what they can't — then switch to full diversion through July to October when volume outruns the front desk.
The voice is natural and Australian-accented, and you control the introduction. Most firms have it answer in the practice's name and be upfront if a caller asks. Long-standing clients who want a particular accountant are warm-transferred or booked in, so nobody feels handled by a machine.
More on AI voice for professional services.
Explore Voxworks for related services and industries.
The complete 24/7 AI receptionist for Australian businesses — answering, booking, routing.
A mortgage broker answering service for Australian brokers. Voxworks answers every call, pre-qualifies…
An insurance broker answering service for Australian brokers. Voxworks answers every call, captures…
The traditional fixes both have problems. A bureau bills around $2–$3 a call and $135–$600 a month for message-taking that still generates callback work. A seasonal or permanent receptionist costs $45,000–$65,000 a year plus on-costs, sized either for the peak (idle in February) or the trough (swamped in July).
Voxworks starts from $49 a month with a 14-day free trial and no setup fee — competitors commonly charge $1,500–$2,000 in configuration — and scales to any call volume instantly, because it isn't one person on one line.
Callers tell their accountant's office things they'd tell almost no one else — income, debts, business performance. Voxworks keeps that information on Australian-hosted infrastructure, aligned with the Privacy Act, the Spam Act and the Do Not Call Register, with consent-based call recording and access-controlled transcripts. Structured summaries give the firm a clean record of every enquiry, which is exactly the posture clients expect from a practice that handles their financial affairs.
