Survive tax time without drowning in calls.

Yes. Voxworks answers unlimited calls simultaneously, so the EOFY and tax-deadline surges that overwhelm reception are handled cleanly, with every prospect captured and routine questions answered.

Yes. It captures the entity type (individual, sole trader, company, trust, SMSF), the services needed and the client’s situation, then books an appointment and tells them what to bring — so your accountants start each meeting prepared.

Yes. Voxworks pushes intakes and bookings into your CRM, calendar and tools (including MYOB-connected workflows via automation), keeping records current.

No — and it shouldn’t. Voxworks answers logistical and routine questions, intakes clients and books appointments. Advice stays with your qualified accountants; anything advice-related is routed to them.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.

Yes — from the knowledge base you load. Voxworks can tell callers the lodgement dates you've published, what your firm needs from them and how to book, which clears a large share of tax-time volume. It relays deadlines and logistics; it never comments on a client's tax position, which always goes to your accountants.

Yes. Voxworks can make outbound calls from your list — chasing outstanding documents ahead of a lodgement date or confirming tomorrow's appointments — and log each outcome back to your tools. Outbound campaigns run in line with the Do Not Call Register rules, so reminder calling stays compliant.

Considerably. A receptionist costs $45,000–$65,000 a year plus on-costs, and a temp still needs training every winter. Voxworks runs from $49 a month with a 14-day free trial and no setup fee, scales to any call volume in July and costs the same in February when the phones go quiet.

An afternoon, in most cases: record your greeting, load your services, deadlines and FAQ answers, connect the calendars and divert the line. Firms typically configure it in June, test with a few internal calls, then let it absorb the first July rush without adding headcount.

Yes. The number on your letterhead and Google listing stays the same. Many firms run overflow-only diversion outside tax season — reception answers first and Voxworks catches what they can't — then switch to full diversion through July to October when volume outruns the front desk.

The voice is natural and Australian-accented, and you control the introduction. Most firms have it answer in the practice's name and be upfront if a caller asks. Long-standing clients who want a particular accountant are warm-transferred or booked in, so nobody feels handled by a machine.