Insurance clients call about quotes, renewals and claims at all hours, and a missed claim call erodes trust fast. Voxworks answers every call, captures quote enquiries, logs claims notifications and handles renewals — 24/7.
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Voxworks handles new business, renewals and claims notifications so nothing slips.
Quote, renewal and claim calls all answered instantly — no client left on voicemail.
Records the cover type, business or asset detail and key facts so you can quote.
Captures claim details promptly and escalates urgent claims per your protocol.
Answers renewal questions and books review appointments to retain clients.
Schedules advice and review meetings into the right broker’s calendar.
Captures and triages after-hours claims notifications when clients need you most.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks capture a new-policy quote enquiry and log an after-hours claim notification.
Call the line and make an insurance enquiry — hear how it captures and logs.
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Push enquiries, claims and bookings into your CRM and calendar.
Salesforce
CRM
HubSpot
CRM
Cal.com
Scheduling
Google Calendar
Scheduling
Zapier
Automation
Make
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What an insurance broker answering service typically delivers:
Calls Answered
Claims Notifications
More Renewals
Cover
Indicative; varies by brokerage and book.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
A brokerage's phone carries three very different conversations: the prospect who wants a quote, the client whose renewal is due, and the policyholder ringing at 11pm because something has gone badly wrong. Voxworks is an insurance broker answering service that handles all three. It answers instantly in a natural Australian voice, captures quote enquiries in enough detail to work from, logs claims first notifications at any hour, books renewal reviews — and escalates the urgent calls to your on-call broker under your protocol.
On the new-business side the arithmetic is familiar: BIA/Kelsey found 62% of calls to small businesses ring out, and Forbes-cited research shows about 80% of callers won't leave a voicemail. A commercial prospect comparing brokers simply moves on, taking years of premium income with them.
On the service side the stakes are higher than a single sale. A client who can't reach their broker at first notification of loss — the moment the relationship exists for — starts wondering what the brokerage is actually for. Renewals are decided in those moments, long before the renewal notice goes out.
Voxworks qualifies new-business calls by cover type and captures the business or asset details you need to prepare a quote. For existing clients it identifies the policy, logs claims notifications with incident detail and triages urgency against your rules, escalating serious claims immediately. Renewal queries are answered and review appointments booked. It never gives insurance advice or makes recommendations — that stays with your authorised brokers — and every call is pushed to your CRM as a structured summary with the transcript.
Yes. Voxworks captures the client, policy and incident details for a claim notification at any hour, triages urgency against your rules, and escalates urgent claims to your on-call broker — so clients are looked after when it matters most.
Yes. It records the cover type and the relevant business or asset details, qualifies the enquiry and books a quote appointment, so new business doesn’t go to voicemail.
No. Voxworks captures information, logs claims and books appointments within the guardrails you set. Advice and recommendations stay with your authorised brokers; anything advice-related is routed to them.
Yes. Voxworks pushes enquiries, claim notifications and bookings into your CRM and calendar via direct integrations and automation tools.
Yes. When a client or a third party rings for a certificate of currency, Voxworks captures the policy, the requesting party and where the certificate needs to go, then logs the request straight into your CRM for your team to issue. Routine requests stop interrupting brokers mid-quote, and nothing gets lost on a sticky note.
It can. Voxworks runs outbound renewal campaigns — reminding clients a renewal is approaching, booking a review with their broker, and following up clients who haven’t responded — all within Spam Act and Do Not Call Register obligations. Each call lands in your CRM with a summary, so retention work happens without tying up the office.
Every caller gets through. Voxworks answers concurrent calls, so a hail or flood event doesn’t produce engaged tones at the exact moment clients are judging their broker. Each first notification is captured with consistent detail, urgent situations are escalated to your on-call broker, and the rest are queued for triage with full transcripts.
Yes. Clients keep ringing the number on their policy documents and your website. You choose how it diverts — after hours only for claims cover, overflow when the team is on other calls, or full-time — and the diversion can be switched or removed whenever you want.
Setup takes an afternoon. You define your quote-capture questions, claim-notification fields and escalation contacts, connect your CRM and calendars, and divert the line. The 14-day free trial means you can run it on live after-hours calls before paying anything, and there’s no setup fee.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
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After-hours bureaus charge in the order of $2–$3 per call and $135–$600 a month, and they take messages rather than logging a structured claim notification. Staffing the phones properly costs $45,000–$65,000 a year per receptionist before on-costs, and still doesn't cover the 2am storm-damage call.
Voxworks is priced from $49 a month with a 14-day free trial and no setup fee — comparable services often charge $1,500–$2,000 to configure. Concurrent call handling matters most after a hailstorm or flood, when half your book rings within the same hour.
Insurance calls involve assets, incidents and personal circumstances, and brokers answer to clients and insurers alike for how that information is handled. Voxworks runs on Australian-hosted infrastructure with data kept onshore, operates in line with the Privacy Act, the Spam Act and the Do Not Call Register, and records calls on a consent basis. Access-controlled transcripts and structured summaries give the brokerage an auditable trail of every notification — including exactly when a claim was first reported.
