Mortgage leads are expensive and go cold fast — and you can’t answer while you’re with a client. Voxworks answers every call, pre-qualifies refinance and purchase enquiries, captures loan details and books appointments, 24/7.
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Voxworks captures and qualifies finance enquiries so you spend time on the deals that convert.
Every refinance, purchase and pre-approval enquiry answered instantly — no expensive lead lost to voicemail.
Captures loan purpose, amount, property type, employment and rough deposit/equity so you triage fast.
Schedules discovery and application appointments into your calendar without phone tag.
Tells clients what to bring (payslips, statements, ID) so the first meeting is productive.
Captures evening enquiries from clients who can only call after work.
Pushes qualified leads into your broker CRM with a structured summary.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks take a refinance enquiry, pre-qualify it and book a discovery appointment.
Call the line and make a finance enquiry — hear how it pre-qualifies and books.
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Push qualified leads and bookings into your CRM and calendar.
Salestrekker
Broker CRM
BrokerEngine
Broker CRM
HubSpot
CRM
Cal.com
Scheduling
Google Calendar
Scheduling
Zapier
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a mortgage broker answering service typically delivers:
Leads Answered
Pipeline
First Meetings
Cover
Indicative; varies by business and lead mix.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Finance leads have a half-life measured in minutes. Someone watching rates move decides today is the day to refinance, rings the first broker they find — and if that broker is in an appointment, they ring the second. Voxworks is a mortgage broker answering service that answers instantly in a natural Australian voice, pre-qualifies the enquiry, captures loan purpose, amount, property and employment detail, and books the discovery appointment into your calendar before the lead cools.
Research shows 78% of customers go with the first business that responds to them, and Forbes-cited data puts the share of callers who hang up on voicemail without leaving a message at around 80%. For a broker, those two numbers describe the same expensive event: a lead you paid to generate dialling your number, hearing a greeting, and moving on to a competitor who picked up.
The timing problem is structural. Enquiries spike in the hours after an RBA announcement or a rate-cut headline — exactly when every broker's diary is full — and many borrowers can only call in the evening after work. A phone that's only answered between meetings, nine to five, misses both waves.
Voxworks runs the qualifying questions you set: loan purpose, rough amount, property type, employment situation and an approximate deposit or equity position, so you can triage your pipeline at a glance. It books discovery and application appointments, tells clients which documents to bring, and follows up outbound where you want it to. It never gives credit or financial advice — recommendations stay with you as the licensed broker — and every qualified lead lands in your broker CRM as a structured summary with the transcript.
Yes. Voxworks captures loan purpose, amount, property type, employment and a rough deposit or equity position, so you can triage leads and spend time on the ones likely to convert — rather than playing phone tag with every enquiry.
Yes. It schedules discovery and application appointments directly into your calendar and tells the client what documents to bring, so first meetings are productive.
Yes. Voxworks pushes qualified leads with a structured summary into broker CRMs and automation tools, so your pipeline stays current without manual data entry.
Voxworks operates within the guardrails you set and keeps data onshore. It captures information and books appointments; it does not provide credit advice — that stays with you and your team.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
Yes. Voxworks answers concurrent calls, so when a rate decision triggers a wave of refinance enquiries in the same afternoon, each caller is pre-qualified and offered an appointment straight away. No engaged tone, no voicemail — and no lead moving on to the next broker in the search results.
Yes — 24/7 cover is standard, not an upgrade. Plenty of borrowers can only ring after work or on a Saturday morning, and those calls get the same pre-qualification and booking as a weekday enquiry. You start Monday with qualified leads in the CRM instead of a voicemail backlog.
Yes. Voxworks can run DNCR-compliant outbound follow-ups — ringing web-form leads within minutes, chasing enquirers who haven't booked, or confirming appointments — and log every outcome to your CRM. For purchased leads, making contact while the enquiry is still warm is where most of the conversion lives.
No — the number on your marketing keeps working. You divert it fully so every lead is answered instantly, or set overflow so Voxworks only takes the calls you can't, such as when you're mid-appointment. Diversion settings can be changed with your carrier whenever you like.
Usually an afternoon. Record a greeting in your business name, load your pre-qualification questions and service details, connect your calendar and CRM, then divert the number. Solo brokers often configure it between appointments and have it catching enquiries the same evening.
The voice is natural and local, and disclosure is your call — most brokers have it introduce itself as the team's assistant and confirm it's virtual if asked. It never presents itself as a licensed adviser, and any borrower who wants you personally is warm-transferred or booked for a callback.
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A bureau will take messages for roughly $2–$3 a call and $135–$600 a month — but a message isn't a pre-qualified lead, and you still do the chasing. An assistant on the phones costs $45,000–$65,000 a year plus super and leave, and can't take two rate-announcement calls at once.
Voxworks starts at $49 a month with a 14-day free trial and no setup fee, where comparable services routinely charge $1,500–$2,000 just to onboard. Concurrent call handling means an enquiry spike fills your pipeline instead of your voicemail.
Borrowers disclose income, debts and deposits on a first call, and that information deserves a careful home. Voxworks runs on Australian-hosted infrastructure with data kept onshore, operates in line with the Privacy Act, the Spam Act and the Do Not Call Register, and records calls only with appropriate consent. Access-controlled transcripts and structured summaries give you a defensible record of exactly what was captured and said — a sensible posture for any credit-licensed business.
