Win the file before settlement pressure starts.

Yes. Voxworks integrates with the systems conveyancers and property lawyers use — including Smokeball, LEAP and Actionstep — so matter intakes, contacts and bookings flow into your system.

Yes. Voxworks records contract and settlement dates and flags time-critical matters, so a settlement under pressure is prioritised rather than sitting in a queue.

Yes. It qualifies whether the caller is buying, selling or transferring and captures the right details for each, so your file starts complete.

Yes. Client and property information is handled securely, recorded with appropriate consent and stored on Australian-hosted infrastructure.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.

Yes, within limits you set. Voxworks answers routine progress questions — whether a milestone you've logged has been reached, what happens next in a standard timeline — from the information you provide, and takes a message for anything file-specific it can't see. Those calls stop interrupting settlements without clients feeling fobbed off.

No. It captures matter details, records dates and books consultations, but questions about contract terms, cooling-off rights or anything else substantive are warm-transferred to you or held for the consult. The boundary is deliberate: advice on a property transaction only ever comes from the conveyancer or lawyer running the file.

Yes. Keep answering your own phone and set an overflow divert, so Voxworks only picks up when every desk is occupied or after a set number of rings. On a heavy settlement morning that means agents, banks and new enquiries all get through while your team stays in the transactions.

About an afternoon. You record the greeting, load your matter types, intake fields and common status answers, connect your calendar and divert the line. Settlement-date capture and urgency flags are configured as part of the intake script, so the first matter taken is as complete as the fiftieth.

An employee on the phones costs $45,000–$65,000 a year before super, for business hours on a single line. Voxworks starts from $49 a month with a 14-day free trial and no setup fee, answers around the clock and handles simultaneous calls — which is what settlement-day volume actually requires.

Yes — after-hours cover is part of the service, not an add-on. Buyers often ring in the evening after signing a contract that day, and Voxworks runs the same intake at 8pm as at 10am: property, parties and dates captured, with a consult booked for the morning.