Buyers and sellers ring around for a conveyancer the moment a contract is signed. Voxworks answers every call, captures the property and settlement details, qualifies whether it’s a sale or purchase, and books the consult — so no matter slips while you’re mid-settlement.
Click to Demo
Chat with our conversational AI
about whatever you want!
Voxworks captures the detail a conveyancing matter needs from the very first call.
Every buyer, seller, agent and existing client reaches you instantly, even on busy settlement days.
Identifies whether it’s a sale, purchase or transfer and captures the right detail for each.
Records contract and settlement dates so time-critical matters are flagged and prioritised.
Takes the property address, contract details and parties so your file starts complete.
Schedules a consult and confirms it, without phone tag during a busy settlement run.
Client and property information is handled securely and stored in Australia.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks capture a new purchase matter with settlement dates and book a consult.
Call the line and start a conveyancing enquiry — hear how the matter is captured.
Click to start a live demo call
Push matter intakes and bookings into the system you run on.
Smokeball
Practice Management
LEAP
Practice Management
Actionstep
Practice Management
Google Calendar
Scheduling
Zapier
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a conveyancing answering service typically delivers:
Calls Answered
Matter Intake
Settlement Urgency
Confidential, Onshore
Indicative; varies by practice and matter volume.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Conveyancing has a cruel rhythm: the phone rings hardest on exactly the days you can least afford to answer it. Settlement mornings, contract reviews, a bank that needs chasing — and meanwhile a buyer who exchanged yesterday is ringing around for a conveyancer right now. Voxworks answers every one of those calls in a natural Australian voice, works out whether it's a sale, purchase or transfer, captures the property and settlement dates, and books the consult while you stay heads-down in the file in front of you.
Buyers and sellers choose a conveyancer quickly — usually within hours of signing — and the responsiveness data is decisive: 78% of customers engage the first business that gets back to them. Yet BIA/Kelsey found 62% of calls to small businesses go unanswered, and in a conveyancing practice the unanswered calls cluster on settlement days, when every desk is occupied and the new enquiry quietly books with the firm down the road.
Existing clients add to the load. Status-update calls — has the bank confirmed, did the transfer lodge, when do we get keys — are legitimate but relentless, and each one interrupts the precise, deadline-bound work that conveyancing actually is.
Voxworks runs your matter intake from the first ring: sale, purchase or transfer; the property address; the parties; contract and settlement dates, with anything time-critical flagged for priority. Routine status questions can be answered from the information you provide, and referring agents are routed to the right file. Everything is logged to Smokeball, LEAP or Actionstep as a structured summary with the transcript, so files start complete instead of starting with a callback.
Yes. Voxworks integrates with the systems conveyancers and property lawyers use — including Smokeball, LEAP and Actionstep — so matter intakes, contacts and bookings flow into your system.
Yes. Voxworks records contract and settlement dates and flags time-critical matters, so a settlement under pressure is prioritised rather than sitting in a queue.
Yes. It qualifies whether the caller is buying, selling or transferring and captures the right details for each, so your file starts complete.
Yes. Client and property information is handled securely, recorded with appropriate consent and stored on Australian-hosted infrastructure.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
Yes, within limits you set. Voxworks answers routine progress questions — whether a milestone you've logged has been reached, what happens next in a standard timeline — from the information you provide, and takes a message for anything file-specific it can't see. Those calls stop interrupting settlements without clients feeling fobbed off.
No. It captures matter details, records dates and books consultations, but questions about contract terms, cooling-off rights or anything else substantive are warm-transferred to you or held for the consult. The boundary is deliberate: advice on a property transaction only ever comes from the conveyancer or lawyer running the file.
Yes. Keep answering your own phone and set an overflow divert, so Voxworks only picks up when every desk is occupied or after a set number of rings. On a heavy settlement morning that means agents, banks and new enquiries all get through while your team stays in the transactions.
About an afternoon. You record the greeting, load your matter types, intake fields and common status answers, connect your calendar and divert the line. Settlement-date capture and urgency flags are configured as part of the intake script, so the first matter taken is as complete as the fiftieth.
An employee on the phones costs $45,000–$65,000 a year before super, for business hours on a single line. Voxworks starts from $49 a month with a 14-day free trial and no setup fee, answers around the clock and handles simultaneous calls — which is what settlement-day volume actually requires.
Yes — after-hours cover is part of the service, not an add-on. Buyers often ring in the evening after signing a contract that day, and Voxworks runs the same intake at 8pm as at 10am: property, parties and dates captured, with a consult booked for the morning.
More on AI voice for professional services.
Explore Voxworks for related services and industries.
The AI receptionist for Australian law firms — intake, qualification and consult bookings.
A legal answering service for Australian law firms. Voxworks answers every call, intakes new-client…
A family law answering service for Australian firms. Voxworks answers sensitive calls with care, runs…
A personal injury answering service for Australian firms. Voxworks answers every call, qualifies the claim…
A message-taking bureau costs roughly $2–$3 a call and $135–$600 a month — and a message slip doesn't capture a settlement date or open a matter. An extra staff member to cover the phones runs $45,000–$65,000 a year before superannuation, for one line, during business hours only.
Voxworks starts at $49 a month with a 14-day free trial and no setup fee, where competing services often charge $1,500–$2,000 in onboarding. It answers concurrent calls, so a settlement-day pile-up of agents, banks and new enquiries all get through at once.
Conveyancing calls carry contract details, financial positions and personal information. Voxworks holds all of it on Australian-hosted infrastructure, operates in line with the Privacy Act, the Spam Act and the Do Not Call Register, and records calls only with appropriate consent. Transcripts and structured summaries give your practice a precise, auditable trail of every conversation — useful when a dispute over who said what surfaces weeks later in a transaction.
