Prospective clients call several firms and retain the first that answers. Voxworks answers every call, runs new-client intake, qualifies the matter, books the consult and routes urgent calls — so your fee-earners stay billable and no lead is lost.
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Voxworks captures and qualifies enquiries so your lawyers spend time on matters, not the switchboard.
Every prospective and existing client reaches the firm instantly — no voicemail, no missed retainer.
Captures the caller’s details and matter type so a complete intake is ready for the right lawyer.
Screens for practice area, conflicts indicators and urgency before routing or booking.
Schedules initial consults into the right fee-earner’s calendar without phone tag.
Filters cold calls and routine queries so lawyers aren’t interrupted mid-matter.
Client information stays in Australia and is handled with appropriate confidentiality.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks take a new-client enquiry, qualify the matter and book a consultation.
Call the line and make a new-client enquiry — hear how intake and booking are handled.
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Push intakes, contacts and bookings straight into the system your firm runs on.
Smokeball
Practice Management
LEAP
Practice Management
Actionstep
Practice Management
Clio
Practice Management
Cal.com
Scheduling
Google Calendar
Scheduling
Zapier
Automation
Make
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a legal answering service typically delivers:
Calls Answered
Intake, Every Time
Protected Billable Hours
Data Residency
Indicative; varies by firm and matter mix.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
When someone decides they need a lawyer, they pick up the phone — and if your firm doesn't answer, the next firm on their shortlist will. Voxworks is a legal answering service that picks up every call in a natural Australian voice, runs your new-client intake, asks the conflict-check questions you define, qualifies the matter and books the consultation straight into the right fee-earner's calendar. It covers nights, weekends and the moments your whole team is in conference, and it never lets a prospective retainer end at a voicemail beep.
BIA/Kelsey research found 62% of calls to small businesses go unanswered, and Keap's data shows 85% of callers who can't get through on the first attempt never ring back. In most industries that's an annoyance; in legal practice it's a five-figure problem, because a single retained matter — a property settlement, an estate dispute, a commercial claim — can be worth more in fees than a year of marketing spend.
Legal demand doesn't respect office hours either. Arrests, accidents, separations and urgent disputes prompt people to call at night and on weekends, precisely when no one staffs the front desk. With 78% of clients engaging the first business that responds, the firm whose phone is answered at 9pm quietly wins the matters its nine-to-five competitors never knew existed.
Voxworks follows the intake script you set for each practice area: who is calling, what kind of matter it is, who the other parties are, how urgent it is and how they found you. Conflicts indicators are gathered on the first call so your team can run a proper check before anyone is engaged. It never gives legal advice — substantive questions are escalated to a lawyer or booked into a consult — and every conversation lands in Smokeball, LEAP, Actionstep or Clio as a structured summary with a full transcript.
Yes. Voxworks integrates with the legal practice management systems Australian firms use — including Smokeball, LEAP, Actionstep and Clio — so intakes, contacts and bookings flow straight into your system.
Yes. You define the intake questions and qualification criteria for each practice area, and Voxworks captures a complete, consistent intake for every caller — ready for the right fee-earner to action.
Client information is handled on Australian-hosted infrastructure with appropriate confidentiality controls and consented call recording. Sensitive matters are captured and stored securely, not sent offshore.
Yes. You set what counts as urgent (for example a bail or AVO matter), and Voxworks routes time-critical calls to the right lawyer immediately while booking routine consults.
They’re closely related. This page focuses on the answering-service side — call handling, intake and consult bookings. For the full front-desk product, see our AI receptionist for law firms page.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
Yes — you choose the questions. Voxworks gathers the other parties' names and the conflict indicators you specify during intake, so your team can run a proper conflict check before anyone is engaged. The answers are recorded in the structured intake summary; the check itself and any engagement decision always remain with your firm.
A salaried receptionist costs $45,000–$65,000 a year before super and leave, and traditional bureaus charge around $2–$3 per call. Voxworks starts from $49 a month with no setup fee and a 14-day free trial, answers around the clock and takes several calls at once — so the comparison is rarely close.
Most firms are live within an afternoon. You set the greeting, load your practice-area knowledge and intake questions, connect the calendar and divert your line. Voxworks answers as your firm from the next call, and you can refine scripts and routing rules as real intakes come through.
No. Your firm keeps its existing number. You can divert the line in full so Voxworks answers everything, or use overflow diversion so it only picks up when reception is busy or the office is closed — useful if you want staff answering during the day and cover after hours.
Never. Voxworks operates with a hard boundary: it captures intake details, qualifies and routes matters and books consultations, but any substantive legal question is warm-transferred to a lawyer or held for the consult. That keeps advice firmly with your fee-earners and protects callers from relying on an answering service.
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Traditional legal answering bureaus bill roughly $2–$3 per call and $135–$600 a month, cap their hours and hand back message slips your staff still have to chase. A salaried receptionist costs $45,000–$65,000 a year before superannuation and leave entitlements — and can still only take one call at a time.
Voxworks starts from $49 a month with a 14-day free trial and no setup fee, where comparable services commonly charge $1,500–$2,000 just to get configured. It answers concurrent calls, so two prospective clients ringing at once both get through, and it books the consult rather than leaving you a list of numbers to call back.
Client communications deserve the same care as the matters themselves. Voxworks runs on Australian-hosted infrastructure, so call data stays onshore, and operates in line with the Privacy Act, the Spam Act and the Do Not Call Register. Calls are recorded only with appropriate consent, transcripts are access-controlled, and structured summaries give the firm a clean, auditable record of every intake — without routing sensitive client details through an offshore call centre or a US-hosted tool.
