Never let a new client go to voicemail again.

Yes. Voxworks integrates with the legal practice management systems Australian firms use — including Smokeball, LEAP, Actionstep and Clio — so intakes, contacts and bookings flow straight into your system.

Yes. You define the intake questions and qualification criteria for each practice area, and Voxworks captures a complete, consistent intake for every caller — ready for the right fee-earner to action.

Client information is handled on Australian-hosted infrastructure with appropriate confidentiality controls and consented call recording. Sensitive matters are captured and stored securely, not sent offshore.

Yes. You set what counts as urgent (for example a bail or AVO matter), and Voxworks routes time-critical calls to the right lawyer immediately while booking routine consults.

They’re closely related. This page focuses on the answering-service side — call handling, intake and consult bookings. For the full front-desk product, see our AI receptionist for law firms page.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.

Yes — you choose the questions. Voxworks gathers the other parties' names and the conflict indicators you specify during intake, so your team can run a proper conflict check before anyone is engaged. The answers are recorded in the structured intake summary; the check itself and any engagement decision always remain with your firm.

A salaried receptionist costs $45,000–$65,000 a year before super and leave, and traditional bureaus charge around $2–$3 per call. Voxworks starts from $49 a month with no setup fee and a 14-day free trial, answers around the clock and takes several calls at once — so the comparison is rarely close.

Most firms are live within an afternoon. You set the greeting, load your practice-area knowledge and intake questions, connect the calendar and divert your line. Voxworks answers as your firm from the next call, and you can refine scripts and routing rules as real intakes come through.

No. Your firm keeps its existing number. You can divert the line in full so Voxworks answers everything, or use overflow diversion so it only picks up when reception is busy or the office is closed — useful if you want staff answering during the day and cover after hours.

Never. Voxworks operates with a hard boundary: it captures intake details, qualifies and routes matters and books consultations, but any substantive legal question is warm-transferred to a lawyer or held for the consult. That keeps advice firmly with your fee-earners and protects callers from relying on an answering service.