Personal injury enquiries are high value and time-sensitive — and claimants call several no-win-no-fee firms. Voxworks answers every call, qualifies the claim type, captures the incident and key dates, flags limitation-period urgency and books the consult, 24/7.
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Voxworks qualifies and captures personal injury enquiries so no viable claim slips away.
Every prospective claimant reaches the firm instantly — no voicemail, no lost retainer.
Identifies whether it’s a motor accident, public liability, workers comp, medical negligence or TPD claim.
Records what happened, when, and the injuries — the detail your lawyers need to assess viability.
Highlights matters near limitation periods so time-critical claims are prioritised.
Schedules a consult with the right lawyer and confirms it by SMS.
Claimant information is handled confidentially and stored securely in Australia.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks take a personal injury enquiry, qualify the claim type and book a consult.
Call the line and make a claim enquiry — hear how the claim is qualified and captured.
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Push qualified claim intakes and bookings into the system your firm runs on.
LEAP
Practice Management
Smokeball
Practice Management
Actionstep
Practice Management
Clio
Practice Management
Google Calendar
Scheduling
Zapier
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a personal injury answering service typically delivers:
Claim Calls Answered
Claim Type Captured
Limitation Urgency
Confidential, Onshore
Indicative; varies by firm and claim mix.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
An injured person searching for a no-win-no-fee lawyer doesn't call one firm — they work down the search results until somebody answers. Voxworks is a personal injury answering service that makes sure your firm is the one that does. It picks up instantly in a natural Australian voice, qualifies the claim type, captures the incident, dates and injuries, flags anything approaching a limitation period and books the consult — around the clock, because accidents don't happen on a schedule.
The data on first response is brutal for slow firms: 78% of customers engage the business that gets back to them first, and Forbes-cited research shows roughly 80% of callers who reach voicemail hang up without leaving a message. In personal injury, where a single retained claim can carry six-figure fees, the firm whose phone rings out isn't just losing a call — it's handing a contingency matter to whichever competitor on page one picked up.
Time pressure cuts the other way too. Claims run against limitation periods, and a claimant who delays because nobody answered may end up with a weaker matter — or none at all. Fast, complete intake protects the client as much as the firm.
Voxworks asks the questions your claims team would ask on a first call. It identifies whether the matter is a motor vehicle accident, public liability, workers compensation, medical negligence or TPD claim, then captures the incident, the date it occurred, the injuries and treatment to date. Dates that suggest limitation-period pressure are flagged for priority. It never offers legal advice — viability assessments stay with your lawyers — and each intake arrives in LEAP, Smokeball, Actionstep or Clio as a structured summary with the transcript.
Yes. Voxworks identifies whether the enquiry is a motor vehicle accident, public liability, workers compensation, medical negligence or total and permanent disability (TPD) claim, and captures the relevant detail for each so your lawyers can assess viability quickly.
Yes. It captures the incident date and flags claims that may be approaching a limitation period, so time-critical matters are prioritised and escalated rather than sitting in a queue.
Yes. Voxworks integrates with LEAP, Smokeball, Actionstep and Clio, so claim intakes, contacts and consult bookings flow straight into your system.
Yes. Claimant details are handled confidentially, recorded with appropriate consent and stored securely on Australian-hosted infrastructure.
They’re related. This page focuses on personal injury claim intake and qualification. For the full firm-wide front desk, see our AI receptionist for law firms page.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
No — viability is a legal judgment that stays with your lawyers. Voxworks gathers the facts a viability assessment needs: claim type, incident, dates, injuries and treatment to date. If a caller pushes for an opinion, it explains that a lawyer will review the details, then books the consult or warm-transfers the call.
Yes. Voxworks answers concurrent calls, so when a TV or radio campaign sends a burst of claimants to your number in the same hour, each one gets a full qualification rather than an engaged tone. That protects the cost-per-lead on the advertising spend personal injury firms know is substantial.
Yes. The number on your ads and website stays put — you simply divert it. Full diversion means every claim call is answered instantly; overflow diversion means Voxworks only catches the calls your team can't take. Diversion can be switched on and off through your phone provider at any time.
Yes — 14 days, with plans from $49 a month and no setup fee. Most firms use the trial to run their claim-qualification script against real after-hours calls and compare the completed intakes with what voicemail used to capture. You can cancel within the trial without paying anything.
Yes. Voxworks can make outbound follow-up calls to enquirers who asked for a callback or never finished booking, working from your CRM list. Outbound calling is run in line with the Do Not Call Register rules and your own consent records, so follow-up stays compliant as well as fast.
More on AI voice for professional services.
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Answering bureaus typically run $135–$600 a month at around $2–$3 a call, and their operators take messages rather than running a claim-specific qualification. A full-time receptionist adds $45,000–$65,000 a year plus on-costs and still goes home at five.
Voxworks is priced from $49 a month with a 14-day free trial and no setup fee — competitors commonly charge $1,500–$2,000 to configure something similar. It also takes concurrent calls, which matters when an advertising campaign or a referral spike sends several claimants to your number in the same hour.
Injury intakes involve health details, employment information and the facts of someone's worst day. Voxworks keeps all of it onshore on Australian-hosted infrastructure and operates in line with the Privacy Act, the Spam Act and the Do Not Call Register. Calls are recorded on a consent basis, transcripts are access-controlled, and structured summaries give your firm an auditable record of every enquiry without routing claimant data through an offshore centre.
