Families researching aged care are often stressed and call after hours. Voxworks answers with compassion, captures home-care and placement enquiries, books tours and assessments, and triages after-hours concerns about residents — 24/7.
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Voxworks answers with warmth and captures what providers need to start care.
A warm, patient tone for families and residents navigating a stressful decision.
Records the level of care needed, home-care package level or placement requirements.
Schedules facility tours and care assessments into the right team member’s calendar.
Recognises urgent calls about a resident’s wellbeing and escalates per your protocol.
Handles common questions on Home Care Packages, fees and the My Aged Care pathway.
Family and resident information is handled respectfully and stored in Australia.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks handle a family’s placement enquiry with compassion and book a tour.
Call the line and make a care enquiry — hear the warm tone and tour booking.
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Capture care enquiries and tour bookings and keep records current.
Cal.com
Scheduling
Google Calendar
Scheduling
Salesforce
CRM
HubSpot
CRM
Zapier
Automation
Make
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What an aged care answering service typically delivers:
Calls Answered With Care
Tours Booked
After-Hours Concerns
Data Residency
Indicative; varies by provider and demand.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Nobody rings an aged care provider casually. The adult daughter calling at 9pm has usually spent weeks watching a parent decline, navigated My Aged Care, and is finally ready to talk — anxious, guilty and short on time. If that call hits a voicemail greeting, the moment is lost. Voxworks is an aged care answering service for Australian providers that answers every call with a warm, patient Australian voice, captures home-care and placement enquiries properly, books tours and assessments, and escalates urgent resident concerns to your on-call staff. It runs 24/7 from $49 a month, with a 14-day free trial.
Forbes-cited research found that around 80% of callers who reach voicemail leave no message, and Keap reports 85% of people who can't get through on the first try never attempt a second call. Aged care enquiries amplify both patterns: families typically shortlist several providers and ring them in sequence, often in the evening after work and caring duties. The provider who answers warmly is the one who gets the tour booking — and tours become admissions.
There's an emotional dimension the statistics can't show. A family that reaches a kind, unhurried voice at 8:45pm forms its first impression of how your service will treat their mother. A ring-out forms an impression too.
Voxworks shoulders the enquiry load that stretches admissions and administration teams: capturing placement and home-care enquiries with care level and package details, booking facility tours and care assessments into the right calendar, answering common questions about Home Care Packages, fees and the My Aged Care pathway from your knowledge base, and making confirmation and follow-up calls so enquiries don't go cold.
Yes. Voxworks answers in a warm, patient and respectful tone, recognising that families are often making a stressful decision. It captures their enquiry carefully and books tours and assessments, so the first impression of your service is a caring one.
It answers common questions on Home Care Package levels, fees and the My Aged Care pathway from your knowledge base, and routes anything complex to your team.
Voxworks triages after-hours calls about a resident’s wellbeing against your protocol and escalates urgent concerns to your on-call staff immediately, while logging routine enquiries.
Yes. Family and resident information is handled respectfully, recorded with appropriate consent and stored on Australian-hosted infrastructure.
Yes. Many families can only research care late in the evening, or ring at night because they’re worried. Voxworks answers 24/7 with the same warm, unhurried tone, captures the enquiry or concern, books a tour or assessment where appropriate, and wakes your on-call staff only for matters your protocol classes as urgent.
Voxworks uses natural Australian voices, speaks clearly and patiently, and happily repeats or slows down. It never pretends to be human — asked directly, it identifies itself as the service’s AI assistant — and any caller who prefers a person can be warm-transferred to your team or have a callback arranged.
Yes — concurrent calls are standard, so an evening surge of enquiries after an open day or a local news story never sends a family to voicemail. Each caller receives the same considered response at the same moment, and extra concurrent slots can be added for $20 a month as enquiry volumes grow.
No. Your facility and head-office numbers stay exactly as they are; you simply divert them to Voxworks full-time, outside office hours, or as overflow when reception is helping a visitor. Families keep using the number they know, and you can change the diversion settings at any time.
Voxworks starts at $49 a month, with plans at $149, $349 and $999 as call volumes rise, a 14-day free trial and no setup fee — competitors often charge $1,500 to $2,000 to onboard. Covering evenings and weekends in-house means penalty-rate wages, and bureaus bill $2 to $3 a call just to take a message.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
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Calls about a resident's health or wellbeing are treated differently, always. Voxworks makes no judgements about a resident's condition; anything urgent is escalated immediately to your on-call staff under the protocol you set, with a warm transfer where configured and a full transcript logged for your records. Routine messages are summarised and queued for the morning team.
Staffing the phone across evenings and weekends with people means multiple salaries at $45,000 to $65,000 each plus penalty rates, while an answering bureau at $2 to $3 per call — $135 to $600 a month — leaves a stack of messages and no booked tours. Voxworks starts from $49 per month, takes every call concurrently so a busy evening never produces an engaged tone, and carries no setup fee against the $1,500 to $2,000 onboarding bills common in the industry. The 14-day free trial lets you hear how it handles real families before committing.
Aged care providers hold deeply personal information about residents and their families, and the Privacy Act and Australian Privacy Principles set a high bar for how it travels. Voxworks processes calls entirely on Australian-hosted infrastructure, records conversations only with appropriate consent, and keeps an auditable transcript of every interaction — useful both for privacy governance and for the documentation culture the sector's regulators expect. Family and resident details go into your systems, and nowhere else.
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