Answer every client with care, not voicemail.

Voxworks follows the exact crisis protocol you define. If a caller appears to be at risk, it responds calmly, directs them to emergency services (000) or Lifeline as instructed, and escalates to your on-call clinician if configured — then logs the call confidentially and notifies the practice.

Yes. Voxworks integrates with the systems mental health practices use — including Halaxy, Power Diary, Cliniko and HotDoc — so bookings and client records stay in sync.

Yes. It records MHCP and GP referral details and checks Medicare rebate eligibility during booking, so the practice has what it needs before the first session.

Always. Voxworks answers in a calm, warm tone and handles sensitive information discreetly, with secure, onshore storage and consented recording in line with privacy obligations.

Yes. When a client cancels, Voxworks can ring clients on your waitlist and offer the freed session, so a cancellation doesn’t become a lost clinical hour. New callers who can’t be booked straight away are added to the waitlist with their availability and preferences noted, and your practice receives a summary of every change.

Voxworks does. Most psychologists set a conditional diversion, so the practice number rings through to the AI only when it isn’t answered within a few rings — during sessions, after hours or on leave. You keep your existing number, and each call arrives back as a summary and transcript you can review between clients.

Voxworks speaks in a natural Australian voice and never pretends to be human — if a client asks, it says plainly that it’s the practice’s AI assistant. Callers who’d rather speak with a person can be warm-transferred or have a message taken, and some find a calm, non-judgemental first contact easier when reaching out about therapy.

Voxworks plans run from $49 to $999 a month, with the Starter plan including 60 minutes of calls, a 14-day free trial and no setup fee. Compare that with $45,000 to $65,000 a year for reception staff, or $2 to $3 per call at a message bureau that can’t book sessions or follow your crisis protocol.

It answers the administrative questions — your fees, gap amounts, when a GP referral and Mental Health Care Plan are required, and how rebates are processed at your practice — from the knowledge base you approve. It never advises on a caller’s individual entitlements or clinical suitability; those questions are passed to your team with the caller’s details.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.