When your team is fitting frames or running an eye test, the phone rings out. Voxworks answers every call, books eye tests, runs recall reminders, handles glasses and contact-lens enquiries and triages urgent eye problems — 24/7.
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Voxworks handles the bookings, recalls and product enquiries that keep an optical practice full.
Every patient and retail enquiry is answered, even when your team is mid-consult or fitting.
Books bulk-billed and private eye examinations straight into your practice software.
Calls patients due for their next test, keeping the test room booked and recalls on track.
Answers questions about orders, repairs and contact-lens supply and captures the lead.
Recognises sudden vision loss or eye injury and prioritises or escalates appropriately.
Patient data stays in Australia and syncs back to your practice system.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks book an eye examination, run a recall and handle a contact-lens enquiry.
Call the line and book an eye test — hear how it handles recalls and product questions.
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Book directly into your practice system and keep recalls on track.
Optomate
Practice Management
Sunix
Practice Management
Optix
Practice Management
HealthEngine
Patient Booking
Google Calendar
Scheduling
Zapier
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What an optometry answering service typically delivers:
Patient Calls Answered
Recall Programs
No-Show Rates
Data Residency
Indicative; varies by practice and patient volume.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Optometry runs two businesses on one phone line. The clinical side needs eye tests booked, recalls chased and red-flag symptoms escalated; the retail side fields a constant stream of "are my glasses ready", contact-lens reorders and health-fund questions. When the optometrist is in the test room and the dispenser is fitting frames, both sides go to voicemail. Voxworks is an optometry answering service that covers the lot — booking examinations into Optomate, Sunix or Optix, running recall campaigns, answering order and rebate questions, and escalating urgent eye problems. From $49 a month, 14-day free trial included.
With 62% of small-business calls going unanswered according to BIA/Kelsey, and 78% of consumers choosing the first business to respond, an independent practice competing with corporate chains can't afford a phone that rings out. The chains answer; if you don't, the eye test — and the frames, lenses and years of recalls attached to it — walks down the shopping strip.
The retail mix makes the volume worse. Collection queries, repair updates, contact-lens supply and "does my fund cover this" calls swamp the line precisely when the team is busiest, while higher-value bookings queue behind them. Voxworks answers all of it concurrently, deals with the routine questions from your knowledge base, and keeps the test room pipeline moving.
Day to day, Voxworks books bulk-billed and private eye examinations with Medicare eligibility checked, confirms and reschedules appointments, answers glasses, repair and contact-lens questions, fields health-fund and fee enquiries, and runs the outbound recall calls that bring patients back when their next test falls due — usually the first job dropped when the front desk gets busy.
Yes. Voxworks integrates with the systems Australian optometry practices use — including Optomate, Sunix and Optix — plus HealthEngine for online bookings, so eye-test appointments and patient records stay in sync.
Yes. Voxworks can call patients due for their next examination, rebook them and send reminders, keeping your recall program running without tying up the front desk.
It triages each call against your rules. Sudden vision loss, eye injury or other red-flag symptoms are prioritised or escalated to the optometrist or an emergency referral, while routine bookings are scheduled normally.
Yes. Voxworks answers common questions about orders, repairs, collections and contact-lens supply from your knowledge base, and captures the details when a follow-up is needed.
It can explain your practice’s billing — which examinations you bulk bill, your private fees, and how health-fund optical benefits are claimed in store — using the knowledge base you provide. Where a question needs a precise answer for an individual patient, it captures their details for your team rather than guessing.
Yes. Patients keep dialling the number on your shopfront and Google listing. You set a diversion to suit the practice — overflow when the desk is busy fitting frames, evening and Sunday cover, or full-time — and you can adjust or remove it whenever you like.
An extra staff member to cover the phone costs $45,000 to $65,000 a year before super, and message bureaus charge around $2 to $3 per call without booking anything. Voxworks plans start at $49 a month — the Starter plan includes 60 minutes of calls — with a 14-day free trial and no setup fee.
Within an afternoon. You load your knowledge — testing hours, bulk-billing policy, frame and lens services, recall intervals — connect Optomate, Sunix, Optix or your calendar, choose a voice and divert the line. There’s no hardware, and many practices start with after-hours cover before extending to overflow during trading hours.
Every caller is answered simultaneously. Voxworks takes concurrent calls, so the Saturday-morning rush of collection queries and booking requests never produces an engaged tone while your team is in the test room. Additional concurrent slots can be added for $20 a month if your volume grows.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
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It draws a firm clinical line. Sudden vision change, flashes and floaters, eye injury or anything else that sounds urgent is never assessed by the AI; those calls are escalated to your optometrist or directed to emergency care according to the triage rules you configure, with a summary and transcript delivered alongside.
A dedicated phone-and-recalls staff member costs $45,000 to $65,000 a year before on-costs, and a message-taking bureau at $2 to $3 per call ($135 to $600 a month) can't book into your practice software or answer a single question about an order. Voxworks starts from $49 per month with no setup fee — competitors routinely charge $1,500 to $2,000 to onboard — and the 14-day free trial runs on your live line, so you can measure recovered bookings before paying anything.
Optometric records are health information under the Privacy Act, and a phone service that touches bookings and recalls touches those records. Voxworks keeps all call processing on Australian-hosted infrastructure aligned with the Australian Privacy Principles, records calls with appropriate consent, and maintains auditable transcripts of every conversation. Patient data flows back into your practice system — not into an overseas call centre's CRM.
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