Worried pet owners call at all hours, and a missed call can mean a distressed animal and a lost client. Voxworks answers every call, books appointments, triages emergencies and routes the genuine after-hours crises — 24/7.
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Voxworks handles the phones so your vets and nurses can focus on patients.
Every pet owner reaches the clinic instantly, even when reception is in consult or theatre.
Books consults, vaccinations and procedures straight into your veterinary software.
Recognises a genuine emergency, gives clear guidance and routes to your on-call or emergency vet.
Runs reminder and recall calls for vaccinations and check-ups to keep the book full.
Confirms appointments and fills cancellations from your waitlist.
Client and patient records stay in Australia and sync back to your system.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks book a consult and triage an after-hours animal emergency with a calm, clear response.
Call the line and book a vet appointment — hear how it triages urgent calls.
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Book directly into your practice system and keep client records current.
ezyVet
Veterinary Software
RxWorks
Veterinary Software
VetlinkPRO
Veterinary Software
Covetrus
Veterinary Software
Google Calendar
Scheduling
Zapier
Automation
Make
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a veterinary answering service typically delivers:
Owner Calls Answered
Emergency Cover
No-Show Rates
Data Residency
Indicative; varies by clinic and caseload.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Dogs eat things they shouldn't at 11pm, cats come home limping on Sunday morning, and the owner on the other end of the line is frightened every time. A veterinary answering service has to do more than take a message — it has to respond calmly, sort the genuine emergency from the anxious-but-routine, and get the urgent cases to a vet fast. Voxworks does exactly that for Australian clinics, answering in a natural Australian voice, booking consults and vaccinations into your veterinary software, and routing after-hours crises to your on-call vet. Plans start from $49 a month with a 14-day free trial.
Forbes-cited research shows roughly 80% of callers who reach voicemail hang up without leaving a message, and 78% of customers end up choosing whichever business responds first. For a vet clinic those statistics have a face: a distressed owner with a vomiting puppy isn't going to wait for a callback — they'll phone every clinic in the suburb until a human (or something that sounds like one) picks up.
Daytime is no kinder. Reception is restraining a cattle dog, the nurse is in theatre, and three lines light up at once with vaccination bookings, boarding enquiries and a grooming reschedule. Because Voxworks answers concurrent calls, none of them rings out — and none of them pulls your clinical team away from the animal on the table.
Voxworks runs the front-of-house phone work: consult and vaccination bookings straight into systems like ezyVet and RxWorks, boarding and grooming reservations, appointment confirmations, and outbound reminder and recall calls for vaccinations and check-ups that keep the book full and no-shows down.
Yes. Voxworks integrates with the practice systems Australian clinics use — including ezyVet, RxWorks, VetlinkPRO and Covetrus — so appointments and client records stay in sync.
Voxworks triages each after-hours call against your rules, gives clear pre-approved guidance, and routes genuine emergencies to your on-call vet or the nearest emergency clinic — while booking non-urgent calls for the next available appointment.
Yes. Voxworks can make reminder and recall calls for vaccinations, check-ups and follow-ups, and confirm upcoming appointments to reduce no-shows and keep the book full.
Yes. Voxworks answers in a natural, reassuring voice and follows your approved guidance, so owners get a clear, consistent response at any hour rather than an engaged tone or voicemail.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
Every call is answered. Voxworks handles concurrent calls, so the Saturday-morning rush of vaccination bookings and worried owners doesn’t queue behind a single line. Each caller is booked, helped or escalated according to your rules at the same time, with nothing ringing out to voicemail.
Employing reception costs $45,000 to $65,000 a year plus super, and an after-hours bureau adds $2 to $3 per call on top. Voxworks covers day and night from $49 a month with no setup fee, and you can run the 14-day free trial against real clinic calls before deciding.
Setup takes about an afternoon. You choose the greeting and voice, load the clinic’s knowledge — consult types, hours, emergency arrangements, boarding details — connect your calendar or veterinary software, and set the divert. There’s nothing to install at the clinic and no change to your phone system.
Yes. Your number doesn’t change. You divert it to Voxworks however suits the clinic — after close each night, on weekends, as overflow when reception is flat out, or full-time — and you can adjust or remove the divert whenever you like.
It sounds like a calm, natural Australian voice, and most owners just experience a helpful receptionist. Voxworks is always honest about what it is: ask directly and it will say it’s the clinic’s AI assistant, and it can pass the call to your team if the owner prefers a person.
It’s included. Voxworks answers 24/7 as standard, so evenings, weekends and public holidays are covered without penalty rates or rosters. After-hours calls follow the rules you set — emergencies routed to your on-call or emergency vet, routine bookings made for the next available slot.
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Clinical judgement stays with your clinicians. When a call sounds like a genuine emergency — suspected poisoning, trauma, breathing difficulty — Voxworks follows the triage rules you set: it gives only your pre-approved guidance, then warm-transfers the owner to your on-call vet or directs them to the nearest emergency hospital. The clinic receives the transcript and a summary either way, so the morning team starts with full context.
Covering the phone with staff means $45,000 to $65,000 a year per receptionist plus on-costs — and that still leaves nights and weekends bare. A human answering bureau fills the gap at roughly $2 to $3 per call, $135 to $600 a month, but all you get back is a message pad. Voxworks starts from $49 a month, has no setup fee (where rivals quote $1,500 to $2,000 for onboarding), and actually completes the booking or the escalation during the call. The 14-day free trial lets you run it against your real after-hours volume first.
Owner contact details, patient histories and payment conversations deserve careful handling. Voxworks operates on Australian-hosted infrastructure aligned with the Privacy Act and the Australian Privacy Principles, records calls on a consent basis, and produces auditable transcripts for every interaction. Client and patient records sync back to your practice system rather than sitting in an offshore call-centre database — a distinction that matters to clinics and to the owners who trust them.
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