Automate your phone line — not just the menu.

An auto-attendant just plays a menu and forwards calls. Voxworks actually understands what the caller says, holds a conversation, resolves the request, and triggers the right action in your systems — booking, logging, routing — without forcing the caller through a menu tree.

Yes. Voxworks connects to your CRM, calendar and automation tools (Zapier, Make, n8n and direct integrations), so a call can create a ticket, update a record, send an SMS or book a slot automatically.

It’s designed to handle the whole call automatically. When something genuinely needs a person — by your rules — it warm-transfers or escalates, but the default is a complete, automated outcome.

No. Voxworks automates the outcome, not the tone — it speaks naturally in an Australian voice with low latency, so callers get a smooth conversation rather than a rigid script.

Voxworks runs on flat monthly plans — $49 Starter with 60 minutes included, then $149, $349 and $999 as call volume climbs — rather than per-call billing. Setup is free, where some AI vendors invoice $1,500–$2,000 before going live, and a 14-day trial lets you automate real calls before committing.

No — automation happens behind your existing number. You add a full or conditional diversion with your carrier, and from then on calls reach Voxworks instead of a menu or voicemail. Switch the diversion off at any point and your line behaves exactly as it did before.

That’s where it beats people most clearly. Calls are answered concurrently on every plan, so a radio ad or an outage that floods your line produces no engaged tones and no queue — each caller gets the same conversation at the same moment. Additional concurrency slots cost $20 a month if needed.

No. Configuration is plain-language: you write the greeting, list the questions and answers, and pick which workflows fire on which outcomes. Pre-built connections handle the CRM and calendar side, and most businesses go from sign-up to answering live calls within an afternoon.

Yes. The same engine runs outbound campaigns — appointment reminders, quote and payment follow-ups, and win-back calls to lapsed customers — using the voice and scripts you’ve configured, with Spam Act and Do Not Call Register compliance handled as part of the platform.

Always. Every automated call is captured as a full transcript plus a structured summary listing the intent, the actions triggered and the result, synced to your CRM. If a workflow fires, you can trace it back to the exact sentence in the conversation that caused it.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.