For offices, firms and agencies, the phone is your first impression. Voxworks answers every call professionally, screens and qualifies the caller, routes them to the right person, and books meetings — so your team stays focused and no opportunity slips.
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Everything a professional business expects from its phone line, handled automatically.
Identifies who’s calling and why, so sales leads, clients and vendors are handled differently.
Connects callers to the right account manager, department or partner with full context.
Schedules consultations and meetings into the right calendar without back-and-forth.
Filters out spam and low-priority calls so your people aren’t pulled off deep work.
A polished, on-brand greeting every time — the first impression is always right.
Every caller, reason and outcome captured and synced into your CRM automatically.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks screen a caller, route them to the right person and book a meeting.
Call the line and experience a professional, well-routed business front line.
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Fetch caller context before the conversation and push structured outcomes — bookings, summaries, tasks — straight back into your systems.
Salesforce
CRM
HubSpot
CRM
Attio
CRM
Pipedrive
CRM
Cal.com
Scheduling
Calendly
Scheduling
Google Calendar
Scheduling
Zapier
Automation
Make
Automation
n8n
Automation
Xero
Accounting
Slack
Communication
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a professional answering service delivers a business:
Calls Answered Professionally
Person, First Time
Interruptions for Your Team
Coverage
Indicative; varies by configuration.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
When a client, prospect or supplier rings an established business, they're forming a judgement before anyone says a word: how quickly the call is answered, how polished the greeting sounds, whether they reach the right person without being bounced between extensions. A business answering service exists to make that judgement land in your favour on every call. The modern version doesn't stop at taking messages — it screens, qualifies, routes and books, and it does it for a fraction of what front-desk staffing costs.
In most offices the phone is everyone's job, which in practice means it's nobody's. BIA/Kelsey research found around 62% of calls to small and mid-sized businesses go unanswered, and values each missed call at $100–$200. The stakes compound in professional services and B2B: 78% of customers buy from the business that responds first, so the firm that picks up wins the brief while the firm that rang out hears about it later. For a business built on reputation, an unanswered line quietly undercuts every dollar spent on looking professional.
Voxworks sits on your main line and behaves like a well-briefed receptionist with perfect recall. It identifies who's calling and why, treats a new lead differently from a vendor or an existing client, and warm-transfers callers to the correct account manager, department or partner with a spoken summary of what they need. If the right person is unavailable, it books a meeting into their calendar rather than leaving a note to go stale. Every interaction sounds consistent and on-brand, whether it's the first call of the morning or the fortieth.
Yes. Voxworks qualifies each caller and routes them to the right account manager, department or partner — warm-transferring with a spoken summary, or booking a meeting if the person isn’t available.
It can. You define what matters; Voxworks filters out cold sales calls and low-priority enquiries so your team isn’t interrupted, while making sure genuine clients and leads get through.
Yes — every call is logged to your CRM (Salesforce, HubSpot, Pipedrive, Attio and others) with the caller’s details, reason for calling and outcome, so your pipeline and records stay current.
Yes. You set the greeting, tone and call flows, and Voxworks answers in a polished Australian voice, giving every caller a consistent, professional first impression of your business.
The benchmarks: a live bureau runs $135–$600 a month at $2–$3 a call, and an employed receptionist costs $45,000–$65,000 a year for business-hours coverage only. Voxworks starts at $49 a month with 24/7 answering included, scaling through $149, $349 and $999 plans — no setup fee, and a 14-day free trial.
Yes — the number on your letterhead, website and directories stays exactly as it is. You set a diversion through your phone provider, either permanently or only when calls go unanswered, and Voxworks picks up under your business name. Removing the diversion later takes a minute.
Every caller still gets through. Because answering is concurrent on all plans, a morning where five clients ring inside two minutes produces five simultaneous, professional conversations rather than four engaged tones. Extra concurrency can be added at $20 a month per slot for sustained high volume.
The same professional greeting answers at 8pm as at 9am. After hours, Voxworks can answer questions, book meetings into the right calendars and capture detailed messages, while genuinely urgent callers can be warm-transferred to a nominated mobile under rules you set. Nothing waits in a voicemail box overnight.
Many businesses run it exactly that way. Your receptionist answers as normal, and Voxworks catches whatever they can’t — lunch breaks, simultaneous calls, leave days and everything after five. The handover is invisible to callers, and your receptionist gets a log of every call taken on their behalf.
Yes — every plan starts with a 14-day free trial and there’s no setup charge. A common approach is to begin with after-hours or overflow diversion only, judge the call summaries for a week or two, then extend coverage once you’ve heard how it represents the business.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
More on professional phone handling.
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A dedicated receptionist runs $45,000–$65,000 a year before superannuation and leave cover, and still clocks off at five. Live-answering bureaus charge $135–$600 a month at moderate volume, mostly for message-taking at $2–$3 a call. Voxworks plans start at $49 a month and scale through $149, $349 and $999 as call volume grows — with a 14-day free trial and nothing to pay upfront, where some AI competitors charge $1,500–$2,000 in setup before the first call connects. Concurrent call handling is included, so a busy Monday morning never produces an engaged tone.
Your callers are Australian, so your answering service should be too. Voxworks speaks in natural Australian voices that handle local names and suburbs without stumbling, runs on Australian hosting so conversations stay low-latency and data stays onshore, and operates in line with the Privacy Act, the Spam Act and Do Not Call Register requirements — the kind of detail your own clients' procurement teams increasingly ask about.
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