Your front desk, fully digital.

A digital receptionist is software that performs front-desk phone duties automatically — greeting callers, answering questions, booking appointments and routing calls. Voxworks does this in a natural Australian voice, 24/7, and syncs every interaction to your systems.

For phone reception, yes — Voxworks greets, answers, books and routes every call. It complements (rather than replaces) any in-person front-desk duties like greeting walk-in visitors.

Yes. You set the greeting, tone, FAQs and call flows, so the digital receptionist sounds like an extension of your team rather than a generic bot.

A staffed front desk costs $45,000–$65,000 a year before super and leave cover, and still sits empty at lunch. Voxworks plans run $49, $149, $349 and $999 a month depending on call volume, all with 24/7 coverage included. There’s a 14-day free trial, and nothing is charged for setup.

Yes. You choose how it introduces itself, and if a caller asks outright whether they’re speaking to a person, Voxworks tells the truth. In practice the natural Australian voice and quick responses mean most conversations simply flow — callers care that their question gets answered and their booking gets made.

Completely. A digital receptionist sits behind the number you already publish — you add a diversion through your provider, either for every call or only when the desk doesn’t pick up in time. Callers dial what they’ve always dialled, and the digital front desk answers.

Yes — unlike a person at a desk, it’s never already on a call. Concurrent answering comes standard on all plans, so three callers at 9am each get the same immediate greeting, and extra capacity can be added for $20 a month per slot as you grow.

Bookings go into Google Calendar, Outlook, Calendly or Cal.com, while call records sync to CRMs like Salesforce, HubSpot and Zoho, with Zapier, Make and n8n covering anything custom. The receptionist checks live availability before confirming a time, so double-bookings don’t happen.

Nothing stays locked in the phone. Each conversation is transcribed and condensed into a summary — caller, reason, outcome, next step — which lands in your CRM and inbox moments after hang-up. You can audit any call, word for word, whenever you need to.

Less than you’d expect — most businesses launch the same afternoon. You set the greeting and tone, load the questions you want answered, connect your calendar, and divert the line. There’s no equipment, no installer and no setup invoice; the 14-day trial covers your testing period.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.