NDIS participants, families and support coordinators need a provider who actually picks up. Voxworks answers every call with care, captures referrals and plan details, books services and triages after-hours support needs — 24/7, with data kept onshore.
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Voxworks answers with care and captures what an NDIS provider needs to start support.
A calm, patient, respectful tone for participants, families and support coordinators.
Records the services needed, plan type (self/plan/agency-managed) and funding category.
Schedules intake calls and service bookings into the right team member’s calendar.
Recognises urgent support needs and escalates to your on-call per your protocol.
Takes and routes calls from support coordinators and plan managers, capturing the detail.
Participant information is handled respectfully and stored securely in Australia.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks capture a participant referral with plan details and book an intake call.
Call the line and make a service enquiry — hear the caring tone and referral capture.
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Capture referrals and bookings and keep participant records current.
Cal.com
Scheduling
Google Calendar
Scheduling
Zapier
Automation
Make
Automation
Salesforce
CRM
HubSpot
CRM
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What an NDIS answering service typically delivers:
Calls Answered With Care
Referrals & Plans
After-Hours Support
Data Residency
Indicative; varies by provider and service mix.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
An NDIS provider's phone carries three very different conversations: a participant or family member describing the support they need, a support coordinator trying to place a referral before the end of the day, and a plan manager chasing a service detail. Miss any of them and the referral moves to the next provider on the coordinator's list. Voxworks answers all three with patience and precision — capturing services needed, plan management type and funding category, booking intake calls, and escalating urgent after-hours support needs to your on-call team. Australian-hosted, from $49 a month, with a 14-day free trial.
BIA/Kelsey research found 62% of calls to small businesses ring out unanswered, and Keap reports that 85% of callers who can't get through the first time never call back. In the NDIS market those numbers behave brutally: a support coordinator with a participant to place will work through their provider list in a single sitting, and an unanswered phone reads as an unavailable service. The referral — and the ongoing funded supports attached to it — lands with whoever answered.
Participants and families face the same wall from the other side. Many can only call outside support hours, and some find phone calls difficult at the best of times; being asked to "leave a message after the tone" is often where the contact ends. Voxworks answers instantly, at any hour, with the calm and patience those calls deserve.
On routine calls, Voxworks does the full intake job: recording the supports being sought, whether the plan is self-managed, plan-managed or agency-managed, the relevant funding category, and the best contact pathway — then booking an intake call or service appointment with the right team member. Coordinator and plan-manager calls are captured with the same rigour and routed where you direct.
Yes. Voxworks records the services needed, the participant’s plan management type (self-managed, plan-managed or agency-managed) and the relevant funding category, so your intake team can act quickly.
Yes. Voxworks answers in a calm, patient and respectful tone, and follows your protocols, so participants, families and coordinators always reach a considered response rather than voicemail.
It triages each after-hours call against your rules, gives any approved guidance, and escalates genuine urgent support needs to your on-call team — while logging routine enquiries for the next day.
Yes. Information is handled respectfully, recorded with appropriate consent and stored on Australian-hosted infrastructure in line with privacy obligations.
Yes. Voxworks identifies who is calling and on whose behalf, then follows the flow you set for each — capturing referral details from a coordinator, logging an invoice or service query from a plan manager, or taking a participant’s call with extra patience. Each conversation is routed and summarised for the right team member.
It answers general questions — the supports you deliver, the regions you cover, and how your service agreements and cancellation terms work — from your approved knowledge base. Anything specific to an individual participant’s agreement, funding or plan is captured and passed to your intake or coordination team rather than answered by the AI.
Yes. Voxworks runs outbound campaigns such as confirming upcoming supports and appointments, following up new referrals before they go cold, and rebooking cancelled services. Calls are made within Spam Act and Do Not Call Register rules, and every conversation is logged with a summary and transcript.
Plans are $49, $149, $349 or $999 a month, with the Starter plan covering 60 minutes of calls; every plan begins with a 14-day free trial and there’s no setup fee. For providers working inside NDIS price caps, that compares favourably with a $45,000-plus receptionist salary or per-call bureau billing.
No. You keep your existing number and divert it to Voxworks — fully, after hours, or only when your team can’t answer in time. Referrals and call summaries flow into the tools you already use, including Salesforce, HubSpot and your Google or Cal.com calendars, so intake keeps working the way it does now.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
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Support decisions and urgent situations are never the AI's to make. If a caller indicates an immediate support need or a safety concern, Voxworks follows your escalation protocol — warm-transferring to on-call staff or providing only your approved guidance — and every escalation arrives with a structured summary and complete transcript. That documentation trail also supports the incident-reporting and record-keeping posture NDIS providers are expected to maintain.
NDIS pricing caps leave little room for admin overhead, which makes a $45,000 to $65,000 receptionist salary plus on-costs a hard line item — and a message bureau at $2 to $3 per call ($135 to $600 a month) still leaves your team returning every call. Voxworks starts from $49 per month, handles unlimited concurrent calls so coordinators never hit an engaged tone, and has no setup fee where competitors commonly invoice $1,500 to $2,000 before the first call. The 14-day free trial costs nothing to evaluate.
Disability support information is sensitive by definition, and providers answer for it under the Privacy Act and the Australian Privacy Principles as well as to the NDIS Commission. Voxworks processes calls on Australian-hosted infrastructure, records on a consent basis, restricts collection to what intake and escalation genuinely require, and keeps auditable transcripts that slot neatly into your quality and safeguarding documentation. Participant details flow into your own systems — never offshore.
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