Catch every call your team can’t get to.

You set Voxworks as the overflow destination for your main line. When all your lines are busy or a call isn’t answered within a set number of rings, it diverts to Voxworks, which answers immediately and handles the call — booking, routing or taking a message — rather than sending the caller to voicemail.

That’s the typical setup — Voxworks acts as a safety net behind your team and only picks up overflow. You can also use it for full-time answering or after-hours; it’s your choice.

Yes. If reception is off sick or short-staffed, Voxworks seamlessly absorbs the calls without you scrambling for cover, then hands back a full log of what it handled.

You decide. Common setups divert when a call isn’t answered within a chosen number of rings, when every line is engaged, or outside business hours — or any combination of the three. Your team always gets the chance to answer first; Voxworks only picks up the calls they couldn’t reach.

Through a conditional diversion with your phone carrier — usually a short code dialled from the handset, or a setting in your phone system. You keep your advertised number, choose the busy and no-answer conditions, and point them at Voxworks. Most businesses have it working within an afternoon.

A spike is exactly what it’s built for. Every plan answers calls concurrently, so a Monday-morning surge or a post-campaign rush gets picked up call for call, with extra concurrency slots available at $20 a month if you want more headroom. Nobody queues, and nobody lands in voicemail.

Considerably. Hiring for your busiest ninety minutes means paying a $45,000–$65,000 salary for a desk that’s quiet most of the day, while per-call bureaus bill $2–$3 every time they pick up. Voxworks overflow cover starts at $49 a month flat, with a 14-day free trial and no setup fee.

There’s no announcement and no hold music — the call simply gets answered in a natural Australian voice, using your greeting and your scripts. If a caller asks directly whether they’re speaking with an AI, Voxworks answers honestly; otherwise the experience matches a live pickup from your own desk.

Yes — that visibility is the point. Each overflow call produces a summary and full transcript showing who rang, why, and what was booked or escalated, synced to your CRM or inbox. Reception starts the day knowing exactly which enquiries were handled while they were flat out.

It can. The same diversion rules extend to evenings, weekends and public holidays, so the line that catches your lunchtime spillover also catches the 8pm enquiry. Some businesses run overflow during the day and switch to full answering overnight — both modes sit on the one plan.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.