Enrolment enquiries come in all day, but pulling an educator off the floor to answer breaks ratios and loses the lead. Voxworks answers every parent call, captures enrolment enquiries, manages the waitlist and books tours — 24/7.
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Voxworks handles parent calls so your team can stay focused on care and ratios.
Enrolment, waitlist and general enquiries answered instantly without interrupting the room.
Records the child’s age, days needed and start date so you can match availability.
Adds families to the waitlist and calls them when a place in their age group opens.
Schedules centre tours and orientation visits — the step that converts enquiries to enrolments.
Handles common questions on the Child Care Subsidy, fees and hours from your knowledge base.
Captures enquiries from working parents who can only call evenings and weekends.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks capture an enrolment enquiry, add the family to the waitlist and book a centre tour.
Call the line and make an enrolment enquiry — hear how it captures and books a tour.
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Capture enrolment enquiries and tour bookings and keep records current.
Cal.com
Scheduling
Google Calendar
Scheduling
Zapier
Automation
Make
Automation
Gmail
Outlook
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a childcare answering service typically delivers:
Parent Calls Answered
Tours Booked
Room Ratios
Cover
Indicative; varies by centre and demand.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
Every childcare director knows the dilemma the phone creates: answer it, and an educator leaves the room and ratios wobble; ignore it, and a family worth tens of thousands of dollars a year in fees enrols at the centre around the corner. Voxworks dissolves the dilemma. It's an AI answering service that takes every parent call in a friendly Australian voice, captures enrolment enquiries with the child's age, days and start date, manages the waitlist, books the tours that convert, and answers CCS and fee questions — 24/7, from $49 a month, with a 14-day free trial.
Parents researching care ring during business hours — exactly when your educators are legally tied to room ratios and your director is doing nappy-change cover. Forbes-cited research shows roughly 80% of callers who hit voicemail hang up without leaving a message, and 78% of consumers go with the business that responds first. A parent comparing three local centres usually books a tour with whichever one picked up.
The stakes per call are unusually high. One enrolment can mean two or three years of fees, plus siblings to follow — so a single missed Tuesday-morning enquiry can quietly cost more than a year of reception wages. Voxworks answers every call at once, including the evening and weekend calls working parents actually have time to make.
Voxworks runs the whole enquiry pipeline: it greets the parent, captures the child's age, required days and preferred start date, checks against your availability or adds the family to the waitlist by age group, books a centre tour or orientation visit into your calendar, and answers everyday questions about Child Care Subsidy, fees and operating hours from your knowledge base. When a place opens, it can ring waitlisted families so the vacancy fills fast.
Yes — that’s a key benefit. Voxworks answers parent calls so educators stay with the children and ratios aren’t broken to pick up the phone, while every enrolment enquiry is still captured.
Yes. Voxworks adds families to the waitlist by age group and can call them back when a place opens, so your waitlist actually converts into enrolments.
Yes. It books tours and orientation visits — the step that turns an enquiry into an enrolment — directly into your calendar and confirms them.
It answers common CCS, fee and hours questions from your knowledge base, and routes anything complex to your team.
Calls about an enrolled child — illness, a late pickup, a family emergency — follow the escalation rules you set. Voxworks alerts your director or nominated staff member straight away, warm-transferring the call where configured, and never makes judgement calls about a child itself. Routine messages are summarised and sent through without pulling an educator from the room.
Yes. Voxworks makes outbound confirmation and follow-up calls, so a family who booked a tour last week gets a friendly reminder the day before, and enquiries that went quiet can be re-contacted before the family enrols elsewhere. Every outbound call is logged with a summary for your enrolments pipeline.
Plans are $49, $149, $349 and $999 a month — the Starter plan includes 60 minutes of calls — with a 14-day free trial and nothing to pay for setup. Against a $45,000 to $65,000 admin salary or bureau fees of $2 to $3 a call, a single captured enrolment usually covers the year.
Yes. The centre’s number doesn’t change. You divert it to Voxworks however suits — only when no one answers within a few rings, outside opening hours, or all the time — and every call comes back to you as a summary and transcript so the morning handover has the full picture.
About an afternoon. You load the details parents ask about — fees, sessions, CCS basics, menus, what to bring — connect your calendar for tour bookings, pick a friendly voice and set the diversion. There’s no new hardware and no training burden on educators; most centres go live the same day they sign up.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
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Anything sensitive goes straight to your people. Calls about an enrolled child's welfare, an incident, custody arrangements or anything urgent are escalated to your director or nominated staff member under the rules you set — warm-transferred where possible, always logged with a transcript. The AI takes messages and books tours; it never makes judgement calls about children.
Hiring a dedicated administrator to mind the phone costs $45,000 to $65,000 a year plus super and leave — money most centres would rather put into the rooms. Answering bureaus charge about $2 to $3 per call, or $135 to $600 a month, and hand back message slips your director still has to work through at pick-up time. Voxworks starts from $49 per month with no setup fee, where competitors often charge $1,500 to $2,000 to get started, and you can trial it free for 14 days on your real enquiry line.
Information about children and their families warrants careful stewardship, and parents notice providers who take it seriously. Voxworks processes every call on Australian-hosted infrastructure in line with the Privacy Act and the Australian Privacy Principles, records calls with appropriate consent, and keeps an auditable transcript of each conversation. Enquiry details land in your enrolment tools and calendars — not in an offshore call centre — which is the standard families and approved providers alike should expect.
