During service, every ring pulls staff away from guests — and missed calls are lost bookings. Voxworks answers every call, takes table bookings and takeaway orders, handles function enquiries and answers the usual questions, so your team stays on the floor.
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Voxworks handles the phone during service so guests get attention and bookings get taken.
Every call answered even mid-rush, so staff stay with guests instead of running to the phone.
Checks availability and books tables into your reservation system, with party size and time.
Captures takeaway and pickup orders from your menu and confirms the pickup time.
Captures group and event enquiries and routes them to your functions manager.
Hours, location, parking, dietary options and dog-friendliness — answered from your knowledge base.
Captures bookings when you’re closed so the diary fills overnight.
Our Australia-optimised voice engine and local hosting keep latency to a minimum, so callers get natural, flowing conversation — not a robotic phone tree.
Listen to Voxworks take a table booking and a takeaway order during a busy service.
Call the line and make a booking — hear how it checks availability and confirms.
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Book into your reservation system and keep the diary full.
Now Book It
Reservations
The Fork
Reservations
OpenTable
Reservations
Google Calendar
Scheduling
Zapier
Automation
Make
Automation
Voxworks Automations are able to extract and transform data for use by the Voice Agent in a live call and repopulate your systems with the results. The platform offers custom secure webhook endpoints for sending automated triggers and data into the Voice Agent.
What a restaurant answering service typically delivers:
Calls Answered
Phone Bookings Captured
Staff Stay With Guests
Booking Capture
Indicative; varies by venue and call volume.
Voxworks is designed to help your business stay compliant with Australia's broad regulatory regime as applies to AI calling.
Consent-first outbound, opt-out lists, auto DNCR screening, caller ID controls.
Call scripts auto-reviewed for telemarketing compliance and Australian Consumer Law.
Call recordings and transcripts stored on Australian servers.
AI calling is 100% orchestrated within Australia.
Voxworks aligns with ISO27001 information security management standard.
The phone always rings at the worst moment: 7:15 on a Friday, mains going out, every staff member carrying plates. Whoever's calling wants to book a table, order a takeaway or ask whether you can do a group of twelve — and the choice is to abandon a section or let it ring out. Voxworks is a restaurant answering service that removes the choice. It answers every call in a natural Australian voice, books tables into your reservation system, takes takeaway orders, fields function enquiries and covers the usual questions, while your team stays with the guests in the room.
Hospitality may have moved plenty of bookings to apps, but the diners who still pick up the phone — larger groups, older guests, people with dietary questions, anyone booking tonight for tonight — are often the highest-value ones. BIA/Kelsey research found 62% of small-business calls go unanswered, and Keap's data shows 85% of callers who don't get through the first time never call back. They don't try again tomorrow; they book somewhere else tonight.
There's a second cost inside the room. Every dash to the phone during service is a table left waiting, an order delayed, a guest experience chipped away — so the venue pays for the call whether it's answered or not.
Voxworks takes the booking the way your best front-of-house would: party size, date, time, special requests, an availability check against your reservation system and an SMS confirmation. Takeaway orders are captured from your menu with a pickup time. Function and group enquiries are qualified and routed to your events manager rather than scribbled on a docket, and the perennial questions — hours, parking, dietaries, dogs — come straight from your knowledge base. It can also ring out to confirm tomorrow's bookings, trimming no-shows before they happen.
Yes — that’s the point. Voxworks answers every call even mid-rush, checks availability and books tables into your reservation system, so staff stay with guests on the floor instead of running to the phone and missing bookings.
Yes. Voxworks can capture takeaway and pickup orders from your menu and confirm a pickup time, reducing the phone load on your team during service.
Yes. Voxworks books into common reservation platforms (such as Now Book It, The Fork and OpenTable) and your calendar, and can route function enquiries to your events manager.
Yes. Opening hours, location, parking, dietary options and dog-friendliness are answered from your knowledge base, so routine questions don’t tie up staff.
Yes. Voxworks recognises when a caller is asking about a function, a Christmas party or a table beyond your standard booking size, captures the date, numbers, budget and contact details, and sends the enquiry to your functions manager with a full summary — instead of a half-written note taped to the till.
It can. Voxworks runs outbound confirmation calls for tomorrow night’s bookings, rebooks guests who need to change, and frees the table when someone cancels — so Saturday’s diary reflects who’s actually coming. Venues typically point it at large parties first, where a single no-show hurts most.
Every booking Voxworks takes includes the special requests the guest mentions — allergies, intolerances, a wheelchair-accessible seat, a birthday cake — recorded in the booking notes and the call summary your team sees. The transcript is kept too, so front-of-house can check exactly what was said if a question ever comes up.
Yes. Conditional diversion is the most popular setup for venues: the phone rings in-house first and goes to Voxworks if nobody picks up within a few rings — or you divert fully through lunch and dinner service and after close. Your number never changes, and you control the settings.
Most venues are live within an afternoon — in time for the weekend. You upload the menu, opening hours and booking rules, connect your reservation system, choose a voice and set the diversion. There’s no setup fee, and the 14-day free trial means the first fortnight of answered calls costs nothing.
Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.
Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.
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Hiring someone to own the phone costs $45,000–$65,000 a year plus on-costs — hard to justify when the calls cluster into a few service periods a week. Answering bureaus charge around $2–$3 a call and $135–$600 a month, and their operators can't see your availability, so you still end up confirming everything manually.
Voxworks starts at $49 a month with a 14-day free trial and no setup fee, where comparable services often charge $1,500–$2,000 to get going. It answers concurrent calls, so three Friday-afternoon booking calls all land in the diary instead of competing for one phone line.
Guests hear a warm, natural Australian voice — not an offshore call centre reading a script — and their details stay in Australia on locally hosted infrastructure. Voxworks operates in line with the Privacy Act, the Spam Act and the Do Not Call Register, records calls only with appropriate consent, and gives you transcripts and structured summaries of every booking and enquiry, so a disputed reservation or a missed allergy note can be checked in seconds.
