On the tools? Voxworks answers the phone.

Yes. Voxworks creates job cards directly in ServiceM8, Simpro, AroFlo, Fergus, Jobber and Tradify with the caller’s details, the fault and access notes — so the job is in your system before you’re off the ladder.

Yes. Voxworks triages calls for no power, sparking, burning smells and switchboard faults, gives basic safety guidance, and routes genuine emergencies to your on-call number while booking non-urgent work for the next day.

It will. Voxworks can chase quotes you’ve sent, answer questions, handle objections and convert more of them into booked jobs — which on its own usually pays for the service.

Yes. The voice engine is tuned for Australian conditions — background noise, accents and talk-over — so calls from noisy sites are still handled cleanly.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.

About an afternoon. You record or choose a greeting, load your service area, call-out fees and the questions you want asked, connect your calendar or job software, then divert your number. Most sparkies go from sign-up to Voxworks answering live calls the same day, and you can tweak the knowledge base any time as your pricing or coverage changes.

No — you keep the number your customers and Google Business Profile already use. You can divert it to Voxworks full-time, or set an overflow so the AI only picks up when you’re elbow-deep in a switchboard and can’t get to the phone within a few rings. Either way, callers dial the same number they always have.

Both get answered. Voxworks takes concurrent calls, so the second caller never hits voicemail while the first is being booked. Each conversation is handled in full — fault, address, access details — and you climb down to find two job cards waiting instead of one missed call and a competitor’s new customer.

Voxworks speaks in a natural Australian voice, so most callers simply experience a quick, helpful receptionist. It doesn’t pretend to be human, though — if someone asks, it identifies itself honestly as your AI assistant and keeps going with the booking. What matters to a caller with no power is that the phone was answered and a sparkie is on the way.

Yes. For jobs that are hard to quote blind — an old fuse board, a fan replacement, a tricky cable run — Voxworks can send the caller an SMS during the call asking for photos. You see the board before you commit to a time or price, which means fewer wasted site visits and sharper quotes.

Yes — every plan starts with a 14-day free trial, and pricing begins at $49 a month with no setup fee. That’s usually less than the value of a single small call-out, so if Voxworks books even one job you’d otherwise have missed in the trial fortnight, it has already paid for itself.