When the storm hits, every roof leaks at once.

Yes. Voxworks answers unlimited calls at once, so the spike of leak and damage calls after a storm is captured in full rather than ringing out to voicemail while you’re already on a roof.

Yes. Voxworks creates jobs and inspection bookings in ServiceM8, Simpro, AroFlo and similar, with the address, damage detail and access notes.

Yes. It asks whether the work is an insurance claim and captures the relevant details up front, so your team has what it needs to quote and process the job.

Always. Storms don’t keep business hours, so Voxworks answers around the clock and triages emergencies whenever the weather turns.

Yes. Voxworks sends an SMS during the call asking the caller for photos of the damage — lifted sheets, smashed tiles, the stain spreading across the ceiling. After a big storm, that lets you rank the run sheet by severity and quote restoration work without climbing every roof in the suburb first.

Your rules decide. Most roofers have active water ingress, sagging ceilings and structural damage put straight through as a warm transfer for an urgent make-safe, while cracked tiles, gutter issues and quote requests are booked as inspections with photos requested. You set the thresholds once, and Voxworks applies them at 3am exactly as written.

No. Voxworks is a flat monthly subscription — $49, $149, $349 or $999 — not per-call billing, so the hail night that produces a hundred calls costs the same as a quiet week. That’s the opposite of a $2–$3-per-call bureau, whose invoice peaks exactly when storm season hands you the most work.

It can. Voxworks runs outbound follow-up calls on quotes that have gone quiet, answers the homeowner’s remaining questions and nudges the job toward a booking. Restoration and replacement quotes are big-ticket and slow-moving, so a polite chase a few days in often decides whether the work lands with you or the next roofer.

Yes. Voxworks identifies who’s calling — homeowner, insurance assessor, builder or strata manager — and handles each according to your rules. Assessor calls about an existing claim are logged against the job with the claim reference, while new-work enquiries from builders are captured with site details and routed to you, so nothing gets mixed up in the storm rush.

Not just a message slip. Each call produces a structured summary — address, damage description, severity, insurance details, photos requested — plus a full transcript, and the job or inspection is already created in your system. After a wild night you scan the summaries over coffee and dispatch in order of urgency, rather than replaying voicemails.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.