Heatwave hits, the phone melts. Voxworks answers it.

Yes — that’s its biggest advantage. Voxworks answers unlimited calls simultaneously, so a heatwave or cold snap that would overwhelm your office (and fill voicemail) is handled cleanly, with every job captured.

Yes. Voxworks creates job cards directly in ServiceM8, Simpro, AroFlo, Fergus, Jobber and Tradify, capturing the unit type, fault and site details so your team can dispatch.

Yes. It triages by urgency — vulnerable occupants in extreme heat, or commercial refrigeration where stock is at risk — and routes those fast while booking routine work normally.

It can book pre-summer and pre-winter maintenance services and run reminder calls, helping you smooth demand across the year rather than living from peak to peak.

Yes. Voxworks captures the site, the unit or plant affected and who to report back to, and applies your commercial rules — so a facility manager with a server room overheating or a cool room full of stock gets escalated immediately rather than queued behind residential bookings.

You can. A conditional diversion sends calls to Voxworks only when your line is busy or rings out, so your team keeps answering as normal and the AI absorbs the overflow on surge days. When the weather settles, it simply sits in the background — still on the same number your customers already call.

No — plans are flat monthly fees of $49, $149, $349 or $999 rather than per-call billing, so a 40-degree week doesn’t blow out the invoice the way a $2–$3-per-call bureau does. Concurrent calls are included, and extra concurrent slots are $20 a month if your peaks demand them.

Voxworks answers in a natural Australian voice, and most callers simply experience a quick, competent receptionist. It never pretends to be human, though — if a caller asks, it says plainly that it’s your AI assistant and carries on booking the breakdown. On a sweltering afternoon, what callers care about is that someone answered.

About an afternoon. You load your service area, triage rules and pricing, connect your job software and divert the line — most HVAC businesses are live the same day they sign up. There’s also a 14-day free trial, so you can switch it on ahead of the first hot week and see what it captures before paying anything.

Around the clock, every day of the year. A heater that dies on a frosty long weekend or a cool room failing overnight is answered, triaged and either escalated to your on-call tech by warm transfer or booked for the first slot of the morning — under the same rules your office would apply at 9am.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.