Locked out at midnight? Voxworks answers on the first ring.

Yes. Voxworks answers lockout calls instantly any hour, captures the location, lock or vehicle type and any safety risk, shares your call-out pricing, and dispatches the job to your on-call locksmith with an ETA — so you never lose a 2am lockout to the next number on the list.

Yes. Around the emergencies, Voxworks books rekeys, lock upgrades, break-in repairs and access-control jobs into your job management software.

It can share your call-out fees and pricing guidance during the call, so anxious callers commit there and then rather than ringing around.

Yes. Voxworks creates jobs in ServiceM8, Simpro, AroFlo and similar with the caller’s location and job detail.

Yes — within the rules you set. Voxworks shares your typical response window for the caller’s area, confirms the job, and sends an ETA by SMS once your on-call locksmith is dispatched. A caller who knows help is twenty minutes away stops dialling other numbers, which is the whole game in lockout work.

Both are answered in parallel — concurrent calls are part of every plan, and extra concurrent slots are $20 a month if your nights get busier. Neither caller hears an engaged tone or voicemail, and you receive two dispatched jobs with locations and lock types instead of one job and one customer lost to a competitor.

Security is the point of your trade, so it matters that Voxworks runs on Australian-hosted infrastructure with call data kept onshore, records calls on a consent basis, and operates in line with the Privacy Act. Callers’ addresses and access details aren’t routed through offshore call centres — they land in your job system as a structured summary.

Plans are $49, $149, $349 and $999 a month — the Starter plan includes 60 minutes of calls — with a 14-day free trial and no setup fee. A traditional bureau charges $2–$3 per call and still can’t quote your call-out fee or dispatch the job. At after-hours lockout rates, a couple of saved jobs covers the subscription.

Gently and quickly. A break-in caller is often shaken, so Voxworks keeps the conversation calm, captures the property, what was damaged and whether the place can be secured, and treats make-safe and rekey work as urgent — including warm-transferring the call to you live where your rules say so. The caller hears help being organised, not a message bank.

Yes. For automotive work it captures the make, model and year, whether the keys are locked inside or lost entirely, and the caller’s precise roadside location — servo, car park or street corner. That tells you what gear to bring before you leave, and it tells the caller you actually know automotive locksmithing.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.