Burst pipe at 11pm? Voxworks is already answering.

Yes. Voxworks creates job cards directly in ServiceM8, Simpro, AroFlo, Fergus, Jobber and Tradify with the caller’s details, the problem and access notes — ready for you to dispatch.

Voxworks triages burst pipes, major leaks, no hot water and blocked drains, gives the caller stop-gap guidance you’ve approved (like turning off the mains), and routes genuine emergencies to your on-call number while booking non-urgent jobs for the morning.

Yes. Voxworks can chase quotes you’ve sent, answer questions and convert more of them into booked jobs.

Yes. The voice engine handles background noise, Australian accents and talk-over, so calls from noisy job sites are still captured cleanly.

You set the rules, but most plumbers have Voxworks escalate burst pipes, uncontained leaks, sewage overflows and no-water calls, while a dripping tap or slow drain gets booked for the next available slot. The AI asks the questions that separate the two — is water still flowing, can the caller reach the mains — before it ever wakes your on-call plumber.

Yes. Load your after-hours rates and call-out fees during setup and Voxworks quotes them on the call, so the caller agrees to the price before you start the ute. That cuts out the awkward 2am doorstep conversation about cost and weeds out callers who were only ever going to ring around for the cheapest number.

Yes. Hot water calls are captured with the detail that matters — gas, electric or solar, storage tank or continuous flow, and roughly how old the unit is — so you arrive knowing whether it’s likely a relight, a repair or a full replacement quote. Replacement enquiries are flagged as high-value so you can chase them first.

No. You keep the number your signage, website and Google profile already carry. Divert it to Voxworks around the clock, or use a conditional diversion so the AI only answers when you can’t get to the phone — under a house, mid-job or after hours. Callers dial the same number they always have.

Voxworks plans run $49, $149, $349 and $999 a month, with the Starter plan including 60 minutes of calls — and there’s no setup fee, where some platforms charge $1,500–$2,000 to onboard. Compare that with a message bureau billing $2–$3 every call, or $45,000–$65,000 a year for office staff, and one saved call-out covers the month.

Every call produces a written summary and a full transcript, so you can check exactly what the customer reported, what was promised and which job to load first. Recording is handled on a consent basis, and the record sits alongside the job card rather than in someone’s memory.

Voxworks can warm-transfer the caller to your team in real time, passing across a short summary so whoever picks up has full context. If nobody is available, it takes a message and books a callback.

Yes. Voxworks runs on Australian-hosted infrastructure, so customer and call data stays onshore. Calls are recorded with appropriate consent and we operate in line with the Privacy Act, the SPAM Act and the Do Not Call Register rules.