Voxworks + Five Sigma
Let your voice agent find the caller’s claim and lodge new claims in Five Sigma.
- Category
- CRM
- Connects with
- API key
- Works
- During calls
- Setup
- With the Voxworks team
What Voxworks does with Five Sigma
Connect Five Sigma and your voice agent can find an existing claim from what the caller says, then answer status questions from it. For new incidents it captures the details in conversation and lodges a First Notice of Loss, reading the reference back before the call ends.
Claim lookup
Finds the claim by the claim number the caller reads out, by policy number, or by name and date of birth.
Claim details in the call
Pulls the claim and policy contact details you choose, so the agent can answer status questions and verify the caller.
First Notice of Loss
Builds the FNOL from the conversation, validates it and lodges it in Five Sigma, then reads the reference back to the caller.
Lines of business
Motor, home, property, travel, pet, workers’ compensation, general liability, small business and more.
How it sounds
A new claim on a real call
The caller describes what happened in their own words. Voxworks turns it into a First Notice of Loss in Five Sigma and confirms the reference before they hang up.
- CallerSomeone reversed into my car in a car park this morning.
- Voice agentI’m sorry to hear that. Where did it happen, and is the car still drivable?
- CallerWestfield Chermside. It drives fine, just a dented door.
- Five SigmaFirst Notice of Loss lodged from the call details.
- Voice agentThat’s lodged. Your reference number is 4-8-1-2-7. Keep that handy for any follow-up.
Setup
Connect Five Sigma in 3 steps
- 01
Talk to the Voxworks team about your Five Sigma environment and the lines of business you handle.
- 02
Connect Five Sigma in Admin → Integrations with your Five Sigma API key.
- 03
Add the Five Sigma Get Claim and Post FNOL tools to your claims script, with a handoff path if a lookup or lodgement fails.
Good to know
- Five Sigma is configured per insurer, so setup is done with the Voxworks team.
- If a lookup or lodgement fails, the agent routes to your handoff path rather than reading out a reference that doesn’t exist.
FAQs
Frequently asked questions
By the claim number the caller reads out, by policy number, or by name and date of birth, depending on how your script is set up.
The tool reports the failure and the call follows your fallback path, such as a transfer to your claims team, so the caller is never given a reference that wasn’t created.
Five Sigma lines of business including motor, home, general property, travel, pet, workers’ compensation, general liability and small business.
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With our team
Need a system we don’t list?
Our team scopes custom integrations with you, from practice management systems to in-house CRMs, and builds them into your voice agents.
On your own
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Self-serve integrations are documented step by step, and the REST API and webhooks cover everything else. Try it free for 14 days.